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Multi-Currency Forex Card
Axis Bank Multi-Currency Forex Card lets you load up to 16 currencies at preferential exchange rates. Apply online for doorstep delivery or pick it up from your nearest branch. It’s a travel essential that helps you save more while spending smart.
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Travelling with a Forex card vs Debit cards/Credit cards/Cash
Travelling with Axis Bank FOREX CARD
Your perfect travel companion, packed with convenience and security:
Travelling with Debit cards/Credit cards/Cash
Important Links
Frequently Asked Questions
A Forex Card is an easier and more secure option of handling your Foreign Exchange while travelling abroad. Much like a regular bank (Credit Debit) card, Forex Card can be used to pay for your expenses in a local currency abroad and withdraw cash from ATMs. The Forex Card is a preloaded card and can be loaded across with multiple currencies
The benefits of a Forex Card include:
- Safe and convenient way to carry currency when overseas
- Various currencies available on a single card, for frequent travellers and/or multi-country tours
- Locked in exchange rates as on loading the card, protecting you from rate fluctuations
- Inclusion of insurance in case of the card being lost or stolen.
- Replacement of card to the user’s location incase of lost/stolen card.
- Option to retain, encash or transfer currency loaded on a card
To purchase a Multi-Currency Forex Card, you must hold an Axis Bank account. You can apply through:
- Axis Bank Website
- Mobile Banking App
- Nearest Axis Bank Branch
- Just a few quick steps and you’re travel-ready!
This card is an ‘over the counter’ product and you can buy it even on the day of travel or 180 days before your travel, subject to the funds being provided the same day. However, we recommend that you purchase the card a few days in advance to avoid any last minute rush.
Pretty much everything! You can use it for all your holiday requirements like travel bookings, dining, hotel bookings, shopping, duty free shopping, entertainment etc.
You can load the Axis Bank Forex Card with the following currencies:
- USD (United States Dollar)
- EUR (Euro
- GBP (Great Britain Pound)
- SGD (Singapore Dollar
- AUD (Australian Dollar)
- CAD (Canadian Dollar
- SEK (Swedish Krona)
- JPY (Japanese Yen)
- CHF (Switzerland Franc)
- AED (United Arab Emirates Dirham)
- SAR (Saudi Riyal)
- THB (Thailand Baht)
- HKD (Hong Kong Dollar)
- NZD (New Zealand Dollar)
- ZAR (South Africa Rand)
- DKK (Danish Krone)
Currently, Axis Bank offers 3 variants of the Forex Card to its customers –
- MULTI-CURRENCY Forex Card.
- Burgundy MULTI-CURRENCY Forex Card.
- Miles and More World Traveller Forex Card.
The Axis Bank Forex Card can be used for unlimited number of times and for multiple trips. The date of expiry is mentioned on the card.
You will have to submit a copy of the following documents to Axis Bank Branch along with the application form for the Axis Bank Forex Card.If you are applying for the card digitally, you only need to enter Passport & Pan details during digital card journey, Incase you are applying through the branch you need to provide duly filled Application form, Passport, Pan which are mandatory documents and depending on the amount of load, you may have to furnish Air ticket or Visa (any one document). Also depending on the purpose of travel and specific scenarios additional documents may be asked by the branch. During digital reload also no documents are required. However if you are reloading through the branch you are required to submit the duly filled reload form, and depending on the amount of load, you may have to furnish Air ticket or Visa (any one document) and for specific scenarios additional documents may be asked by the branch.
- Incase of reload through Branch, Reload Form is Mandatory
Procuring a card from online channel is a simple and paperless journey. You do not need to upload any documents. All you need to do is provide your PAN details, Passport File number and Passport Expiry date.
Please click here for the fees and charges.
- Call on below Customer care numbers:
Toll-free numbers - - USA: 1855 205 5577
- UK: 0808 178 5040
- Singapore: 800 1206 355
- Canada: 1855 436 0726
- Australia: 1800 153 861
- UAE: 8000 3570 3218
- Saudi Arabia: 800 850 0000
- Qatar: 00 800 100 348
- India Toll free number: 1800 108 5577
- India Paid number: +91 40 6717 4100 (dial while abroad)
- India Paid number : 40 6717 4100(dial while in india)
- Then dial 3 for 'For information on Forex Card'
- Then dial 2 'For activation and PIN generation if digital issued Forex card'
- You will be connected to the Phone Banking agent who will assist on the further process
Yes. You incur no extra charges when you swipe it for the currency loaded. Which means you save on the minimum 3.5% transaction charges that are usually levied on CREDIT/DEBIT cards, when you use them abroad across POS (point-of-sales).
The usage of your MULTI-CURRENCY Forex Card should be in strict accordance with the regulations of the Reserve Bank of India and FEMA regulations. The amount loaded or reloaded on a card should be done as per the foreign Exchange Management Act, 1999 and prevailing RBI regulations in force. As per those regulations, travellers can carry up to US$ 2,50,000 or equivalent worth of forex abroad in one financial year.
If you are taking the card from an Axis Bank branch, the first time loading on the Forex Card will be done by the branch itself there is a certain documentation and verification process that needs to be followed. In case you avail the card from the online channel, the funding will be done through the online mode. The limit for first loading though online channel is Min Load Amount = 1 USD or equivalent and Maximum Load Amount = 5000 USD or equivalent.
Yes, the aggregate amount of forex that can be loaded through Internet Banking or Mobile Banking App, open is up to USD 10,000 or equivalent in other foreign currencies in a financial year. However, you may continue to use other Forex Card services, including viewing the balances, mini-statement and blocking your card, available through the Internet Banking and Mobile Banking App, open facilities without any interruption even after this amount is exhausted. You may also continue to load your Forex Card up to the amount permitted under the regulations without any restrictions by visiting the nearest Axis Bank branch.
Yes, Axis Bank Account holders can reload the card through their savings account via Internet Banking, or through Mobile Banking App, open .
The card is loaded at the exchange rate offered by the bank on that particular day.
Axis Bank Forex Card is on VISA, Mastercard.
E-commerce and contactless transactions on the card are disabled when the card is issued and per security features. You can at any point of time enable or disable the channel and also increase or decrease the limit for the same through Internet Banking, Mobile app, Axis Prepaid Card Portal. Alternatively, you may also visit any nearest Axis Bank Branch for the same. We request you to enable the channels before using the card.
You are advised to:
- You can commence the usage of the card once the same is activated. The card activation takes one business day provided all documents required for regulatory due diligence are successfully verified
- Before you use the card, activate Ecommerce (Online) and Contactless (tap and Pay) transaction by visiting Mobile banking app, open, Internet Banking, Axis Prepaid Card customer portal or by contacting the Axis Bank Branch or RM.
- Ensure that you receive the PIN and sign on the signature panel at the back of the card
- Change the PIN and check the balance on the card at any Axis Bank ATM before your departure from the country
Your PIN (Personal Identification Number) is a unique 4 digit secure number assigned to your card and known only to you. It allows you to withdraw cash from VISA/VISA Plus / Mastercard ATMs worldwide and is occasionally also required at the time of transactions. The ATM PIN can be changed by contacting the customer care, visiting the Axis Prepaid Card Customer portal or by contacting Axis Bank Branch or Relationship Manager.
Contactless MULTI-CURRENCY Forex Card is a fast and convenient way to pay for every day purchases. It has a secure, contactless chip technology designed to help you spend less time at the cash counter and give you the freedom to do the things that matter the most to you. This card is powered by payWave technology supported by VISA which allows you to pay by simply waving your card.
The contactless transaction limit is normally below USD 100 per transaction. However this may vary as per each country’s regulation. Card user can check the limit with the merchant before usage. In case the transaction amount is greater than the permitted transaction limit, merchant would swipe/ dip the card in the normal POS terminal.
The Axis Bank Contactless MULTI-CURRENCY Forex Card can also be used as a normal chip card and would have all the features that are available on the MULTI-CURRENCY Forex Card.
For offers on the card kindly click here.
We offer complimentary insurance cover to safeguard you from any fraudulent usage on your Forex Card due to loss/theft/counterfeiting of the card. The insurance cover is provided up to INR 3,00,000. We also offer personal air accident cover, loss of passport/travel documents, missing of connecting international flight during transit, plane hijacking, emergency medical assistance (only in India) and purchase protection cover on Axis Bank Forex Card.
ATM assault & robbery: We provide cover up to INR 60,000/- including the expense incurred towards medical treatment. Please note that an FIR is mandatory for ATM assault & robbery claim.
Customers must report any unauthorized or fraudulent transaction on the Axis Bank Forex card within 3 days of the transaction date and should get the card blocked immediately (failure to do so will result in Insurance claim being rejected). To do the same customers can call the customer care, contact the Axis Bank branch or Relationship Manager.
Period of coverage:
- For lost card/counterfeit/skimmed card
- Pre - reporting - 38 days
- Post-reporting - 3 days
For insurance claim form click here
For insurance document checklist please click here
Yes, the MULTI-CURRENCY Forex Card should not be used in India, Nepal and Bhutan for making payments in foreign currencies. Card is also not allowed to be used in high risk countries as informed by RBI or as per Bank's Sanctions Policy Statement that Forex Card will not allowed to be used in Sanctioned countries (as imposed by UN, US, UK, EU or any other Government and/or Regulatory authorities) such as Cuba, Iran, Syria, North Korea (also known as Democratic People’s Republic of Korea), Crimea and Sevastopol (also known as Crimean Autonomous Republic) and Sectorial Sanctioned Countries and Territories include Russia and Venezuela.
For updated sanctioned countries and territories list click here.
An individual is a tax resident in India in case of either of the below two conditions are satisfied
- Where his stay in India in the financial year is 182 or more days or
- Where his stay in India in the financial year is 60 days or more and aggregate stay during the immediately preceding four year exceeds 365 days. 60 days will be replaced by 120 days in case in case of an individual who is an Indian citizen or of Indian origin and whose total income from India exceeds 15 lacs.
The condition (b) will not be applicable in case of the following:
- In case of an Indian citizen, who leaves India as a member of the crew of an Indian Ship or for the purpose of employment outside India
- In case of an Indian citizen or person of Indian origin, who is residing outside India and comes on a visit to India in any previous year. Further, irrespective of the above conditions, an Indian citizen, whose total income from India exceeds 15 lacs and he is not paying taxes in any other country/territory by reasons of his domicile or residence or any similar reason, would be deemed to be a resident of India
I need to know more about it.
- Is TCS deduction on LRS transaction a regulatory requirement?
Yes, TCS collection on LRS transactions is a regulatory requirement. This is amended under section 206C of the Income-tax Act, 1961 - Am I eligible for any tax rebate?
TCS paid can be adjusted against tax payable when individuals who would have paid TCS file income tax returns (ITR) in India. Deductee can always check details in his Form 26AS. The credit of TCS collected will populate in Form 26AS. Please consult your tax advisor/consultant for further information - Is TCS applicable only for INR to Foreign Currency conversion transactions?
TCS is applicable to all LRS transactions which includes outward remittance, foreign demand draft issuance, purchase of foreign currency and also rupee loan / gift to NRI /PIO and Debit card international usage The transactions may or may not involve INR to FCY conversion - What documents do I submit to as proof of Source of funds for remittance under Education purpose?
Education loan sanction letter with student name and parent who is the co-borrower Evidence from financial institute that Section 80 E. Bank statement showing the source of funds as unutilized disbursed Education loan by a financial institute - Is TCS applicable at account level or PAN level?
TCS is applicable at PAN level. The FEMA LRS limit maintenance, TCS charging and TCS reporting is consolidated at customer level i.e. at PAN level - In case of return of transactions post debit from the account, will the TCS get refunded back?
TCS will not be reversed once debited. Cardholder can approach for refund from tax authority through ITR or consult with tax advisor for refund/adjustment - In case of minor accounts, the threshold limit (₹10 lakhs) of the minor or guardian will be utilized?
If the PAN updated on the account is of the Minor, the threshold limit of the Minor will be utilized. In case if the PAN of guardian is there on that particular account, the guardian’s financial year limit of ₹10 lakhs will be used. As a result, TCS will also be collected in the guardian’s name.
Important note - Please ensure the account is sufficiently funded to cover the Forex Card loading amount, TCS amount, Forex Card charges, other taxes/charges as applicable. In case of insufficient balances, transactions will not be processed.
As per regulatory guidelines on ‘Processing of e-mandate on cards for recurring transactions’, effective 1st October, 2021, several requirements have been mandated for processing recurring transactions registered on Forex Cards . In line with the requirement of the guidelines, existing / new Standing Instructions which were/are registered through Axis Bank Forex Card will not be processed from 1st October, 2021 due to non-availability of Standing Order facility on Axis Bank Forex Card. This is in line with RBI circular DPSS.CO.PD No.754/02.14.003/2020-21 with regards to standing instructions.
All standing instructions set up on your Axis Bank Forex Card will not be processed.
For uninterrupted services, kindly make the payment directly on the service provider apps or merchants, as per the billing frequency
Yes, you can pay using your Axis Bank Forex Card directly at merchants that accept VISA/ VISA Electron/ Mastercard.
You typically don’t need to enter your PIN when swiping your card at most merchant locations. However, some may require it. If prompted, please enter your PIN yourself to maintain card security.
No transaction fee is charged when using your Forex Card for payments at merchant establishments.
You can withdraw cash using your Forex Card at any VISA, VISA Plus, or Mastercard ATM overseas. Simply insert the card, select "Checking" or "Current Account," enter your PIN, and specify the withdrawal amount in the local currency. Cash will be dispensed in the local currer and a nominal fee of USD 2.25 applies per transaction. For the latest fees and charges, click here.
Generally, the options available at the ATM for cash withdrawal are "Checking", "Credit", and "Savings". You should choose the "Checking/Current"; option. In case the Checking/Current option is not available, you should select the "Credit" option.
For cash withdrawal and balance enquiry charges click here.
Also please note that in many countries the local bank or ATM network levy certain fees/surcharge over an above the Axis Bank ATM fee for allowing withdrawals from their Bank. The surcharge is charged by the local ATM owner and not by Axis Bank. Axis Bank will not be able to refund these charges. Hence, we suggest that you can look for a surcharge-free ATM withdrawal through the Allpoint Network. Through this you can withdraw cash without the ATM fees charged by the local ATM's. You can look for the Allpoint logo or use the Allpoint ATM locator to find the nearest Allpoint ATM when you are abroad. While no surcharge or fees are levied by Allpoint for the withdrawals done through Allpoint ATM network, applicable ATM withdrawal charges levied by Axis Bank will continue to be applicable.
ATM's generally display the withdrawal amount and available balance in the local currency, This information can help you determine the applicable foreign exchange rate.
The Forex Card cannot be used for ATM withdrawal within India. However, it is accepted at all overseas ATMs displaying the VISA, VISA Plus or Mastercard symbols. For VISA ATM locator click here. For Master Card ATM locator click here. For Discover ATM locator click here.
Details of your overseas ATM withdrawal, including the amount and applicable charges, should be reflected on the transaction charge slip.
If the transaction is done in the base currency (currency with which the card was loaded), there is no exchange rate applicable. However, for transactions other than the base currency, a flat 3.5 % is levied as cross currency charges. Currency conversion is done automatically in an international online environment by the network.
Yes you can! You can use it for online transactions made in foreign currency like purchasing airline tickets, making hotel bookings etc.
Pretty much everything! You can use it for all your holiday requirements like travel bookings, dining, hotel bookings, shopping, duty free shopping, entertainment etc.
In case you have exhausted the funds loaded on your card, you can simply reload the card via Internet Banking or the Axis Mobile app (if you are an Axis Bank customer).
You will receive SMS and email confirmations once your Forex Card is loaded or reloaded. Before traveling, we recommend checking your card balance at any Axis Bank ATM. You can also view balance via internet Banking (for Axis Bank account holders), the Axis Mobile app, or the Prepaid card portal.
Immediately call our customer care number mentioned here to block your Forex Card : You may also contact any Axis Bank Branch or your Relationship Manager for assistance.
Customer care numbers are as follows -
Country-wise list of toll-free Numbers:
- USA: 1855 205 5577
- UK: 0808 178 5040
- Singapore: 800 1206 355
- Canada: 1855 436 0726
- Australia: 1800 153 861
- UAE: 8000 3570 3218
- Saudi Arabia: 800 850 0000
- Qatar: 00 800 100 348
- India Toll free number: 1800 108 5577
- India Paid number: +91 40 6717 4100 (dial while abroad)
- India Paid number: 40 6717 4100 (dial while in india)
You can also reach us on our non-toll-free number to India from anywhere across the globe, +91-40-6717-4100
In case of card loss, our Customer Service team will promptly block the card to prevent misuse and arrange a replacement within 8-10 working days once you consent to the same. The request will be processed after verifying key details such as your mother’s maiden name, date of birth, and passport number etc.
Axis Bank offers multiple convenient options for customers to set, reset, or generate the ATM PIN for their Forex Card. Below are the available methods:
Option 1: Reset PIN via Axis Bank ATM (while in India Only). Customers can set a new PIN of their choice by visiting any Axis Bank ATM in India.
Option 2: Request ATM PIN/ Web PIN via Customer Care - Customers can also request a system-generated PIN by contacting Axis Bank Customer Care or visiting any Axis Bank branch. The customer care team will verify your details. Upon successful verification, a system- generated PIN will be sent to your registered email ID. Country-wise Toll-Free Numbers are listed below
Option 3: Reset ATM PIN via Forex Card Prepaid Customer Portal. Customers can reset their ATM PIN online using the self-service portal. Click here (embed link- https://prepaidcards.axisbank.co.in/AxisPortalWeb/
Option 4:Request ATM PIN/ Web PIN by contacting the Branch
Country-wise list of Customer care toll-free Numbers:
- USA: 1855 205 5577
- UK: 0808 178 5040
- Singapore: 800 1206 355
- Canada: 1855 436 0726
- Australia: 1800 153 861
- UAE: 8000 3570 3218
- Saudi Arabia: 800 850 0000
- Qatar: 00 800 100 348
- India Toll free number: 1800 108 5577
- India Paid number : +91 40 67174100 (dial while abroad)
- India Paid number : 040 6717 4100 (dial while in india)
You can also reach us on our non-toll-free number to India from anywhere across the globe, +91-40-6717-4100
There is a daily limit of $10,000 or equivalent for shopping at a merchant establishments and online transactions (Ecommerce) and a daily limit of $1000 or equivalent for withdrawing cash from an ATM and contactless transactions. Daily limit for Cash POS advance transaction is $5000 or equivalent.
Cash POS advance transactions are transactions where Forex card is used at branches across International Banks for doing face to face cash disbursements. Please do note that Cash POS Advance transactions are charged at 0.50% of the transaction amount or $75 or equivalent whichever is lower. Charges are subject to change, hence for recent fees and charges click here.
Please click here for the fees and charges.
You can use the card to pay your hotel bills at the time of check-out. However, please avoid using your card for checking-in (pre-authorization) at hotels. If you choose to use your card at the time of check in, the funds on your card will be blocked till such time that the bills is finally settled. To prevent blocking of funds please make sure that all the test swipes are cancelled. If you have already settled your bill through another mode, please request the hotel to send a scanned copy of the Authorization/Cancellation letter on the letterhead of the hotel or that of its settlement to us via e-mail. Please note: the hotel should state that you have settled this bill through some other mode and they don't need the authorization taken any more. If you have already checked out from the hotel and unable to provide the letter, you can share with us with the copy of the final paid bill which contains the check-in and check-out dates & mode of payment. If the hotel claims that the transaction was declined at their end, then you should request the hotel to send us a scanned copy of the letter via email stating that you have settled this bill through some other mode and they will not be raising any claims against your card later.
In case you have a dispute on any specific transaction, call our customer care number, contact any Axis Bank branch or your Relationship Manager or visit axisbank.com/support and we’ll look into it. For Customer dispute Form click here.
Country-wise list of Customer care toll-free Numbers:
- USA: 1855 205 5577
- UK: 0808 178 5040
- Singapore: 800 1206 355
- Canada: 1855 436 0726
- Australia: 1800 153 861
- UAE: 8000 3570 3218
- Saudi Arabia: 800 850 0000
- Qatar: 00 800 100 348
- India Toll free number: 1800 108 5577
- India Paid number : +91 40 67174100 (dial while abroad)
- India Paid number : 040 6717 4100 (dial while in india)
You can also reach us on our non-toll-free number to India from anywhere across the globe, +91-40-6717-4100
On receipt of the complete set of documents, the Dispute process is initiated and the total time frame involved is 120 days.
We offer complimentary insurance cover to safeguard you from any fraudulent usage on your Forex Card due to loss/theft/counterfeiting of the card. The insurance cover is provided up to INR 3,00,000. We also offer Personal Air Accident cover, Loss of Passport/Travel Documents, Missing of connecting International flight during transit, Plane Hijacking, Emergency Medical Assistance (only in India) and Purchase Protection Cover on Axis Bank Forex Card.
ATM assault & robbery: We provide cover up to INR 60,000/- including the expense incurred towards medical treatment. Please note that an FIR is mandatory for ATM assault & robbery claim.
Fraud should be reported to the bank with 3 days of the transaction date and the card should be blocked immediately, failing which insurance claim may be rejected by insurance company.
Period of coverage:
- For lost card/counterfeit/skimmed card
- Pre - reporting - 38 days
- Post-reporting - 3 days
For insurance claim form click here
For insurance document checklist pleaseclick here
You can keep a track of your balances and the transactions done on your card via e-mail notifications sent and SMS sent. You can also visit the Axis Prepaid card portal, Internet Banking (only for Axis Bank Account holders) or the Axis Mobile app.
You can also SMS from your registered mobile number - MCCBAL
You can also contact any Axis Bank Branch or contact the customer care.
Country-wise list of Customer care toll-free Numbers:
- USA: 1855 205 5577
- UK: 0808 178 5040
- Singapore: 800 1206 355
- Canada: 1855 436 0726
- Australia: 1800 153 861
- UAE: 8000 3570 3218
- Saudi Arabia: 800 850 0000
- Qatar: 00 800 100 348
You can also reach us on our non-toll-free number to India from anywhere across the globe, +91-40-6717-4100
Usage of the Forex Card needs to be in accordance with the Exchange Control Regulation of Reserve Bank of India and the applicable laws in force from time to time, in particular and without information, the Foreign Exchange Management Act, 1999. Also, note that the card is not to be used for margin payments being made for online forex trading transactions.
For details click here.
To receive SMS alerts while you are travelling abroad, please ensure that you have international roaming activated on the number shared with us while signing up.
Axis Bank does not charge for SMS alert facility. However on sending the SMS, Axis Bank shall not be liable for any extra charges being levied by the service provider.
If you’re not an Axis Bank customer but own the Forex card, visit the Axis Prepaid card portal, Log in with your Multi-currency Forex card and WEB Pin.
In certain countries, the acquiring banks may choose to activate the feature of “Dynamic Currency Conversion” on their ATM’s and POS machine network. As per this facility the ATM/POS machine identifies the Multi-Currency Forex card as a card issued from a foreign country and prompts the customer to transact in their “Home Currency”. If a customer selects the “Home Currency” option then you will be charged extra currency conversion fee, hence please do not select this option. Kindly do not use your Forex card on merchant outlets who opt for DCC - (Dynamic currency conversion) option at the time of settlement of your bills while swiping Forex card. Always ask a merchant to settle the transaction in the currency loaded on your Forex card.
Please note that as DCC charges are not levied by Axis Bank, we will not be able to refund the same if charged.
For more details on DCC click here
Please note that as the Forex Card is purchased and loaded with the purpose of using the card in the respective foreign currency. You should avoid selecting any option that prompts for a change in usage currency to avoid any adverse exchange rate. The "dynamic currency conversion" feature may appear with differing terminology depending on the overseas bank. Axis Bank is not responsible for any "dynamic currency conversion" related charges and will not be able to refund any such charges in case they are levied on account of wrong usage of card.
Yes, you can have funds transferred from one wallet to another wallet by contacting the branch. For eg. If you have funds in USD wallet and want to transfer the same into your GBP wallet in the forex card, you need to contact the branch for the same. Please note that exchange rate prevalent on the day will be applied to the transaction
No, in order to withdraw 400 USD from the ATM, anyone of the wallets should have an amount equivalent to 400 USD including the amount to cover the withdrawal and cross currency charges.
No, the ATM will not display these details.
Your card can be used for multiple trips, hence you can retain it if it is not expired and reload your card for your future trip.We also suggest that you lock your card by logging on to the Axis Mobile App or Axis Prepaid card portal for security reasons until you travel again.
The card can be encashed only after your return to India. Also, please ensure that the last transaction done on the card is more than 10 days prior to the date of encashment. For refund of the residual or unutilized balance, you can approach any Axis Bank branch, irrespective of where your card was issued. You need to fill out the refund form and submit a copy of your passport along with the form, and we will process the refund.
The Card once expired can only be encashed in case there is any balance left on the card. Or you can apply for a replacement card by contacting the nearest Axis Bank Branch.
If your card has expired before all funds have been utilised, you can contact any Axis Bank branch for refund of the unutilised balance.
You can contact the branch or customer care and apply for a replacement card before the expiry of the card or even after the card expires. Replacement card charges apply. Please click here for fees and charges.
Customer Support
Axis Bank serves customers across the globe with the same care as those next door. Our Forex Card Phone Banking service ensures that travellers receive instant assistance—whether it’s requesting a new ATM Green PIN, checking transaction details, exploring offers, or accessing service information, all with just a quick call.
Through this service, customers can:
- Request a new ATM Green PIN
- Access transaction details
- Explore available offers
- Get information on Forex Card services
To use the service:
Simply call the toll-free number designated for your country.
| Country | Contact Number |
|---|---|
| USA | 1855 205 5577 |
| UK | 0808 178 5040 |
| Singapore | 800 1206 355 |
| Canada | 1855 436 0726 |
| Australia | 1800 153 861 |
| UAE | 8000 3570 3218 |
| Saudi Arabia | 800 850 0000 |
| Qatar | 00 800 100 348 |
| India Toll free number | 1800 108 5577 |
| India Paid number | +91 40 6717 4100 (dial while abroad) |
| India Paid number | 040 6717 4100 (dial while in india) |
To write to us visit www.axisbank.com/support.
In case of emergencies, like needing to block your Forex card, you can call our 24 hour customer care phone banking number.
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