Kochi1 Card

There is no eligibility criterion to apply for the Axis Bank KMRL Kochi1 Card. However, having an active mobile number is essential.

The Axis Bank KMRL Kochi1 Card can be purchased at the KMRL issuance counters and select Axis Bank branches [Rajaji Road (Main Branch), Aluva, Kalamaserry, Edapally, Palarivattom, Kaloor, Banerjee Road, Ravipuram].

You may only own one card on your name. There would be no need to own multiple cards since one Axis Bank KMRL Kochi1 Card can be used for all your travel and purchase requirements.

The following information is printed on your card:

• Card Number
• Cardholder Name (for personalized cards only)
• Card Expiry Date (MM/YY)
• CVV Number

The following documents are required to be submitted for purchasing a Kochi1 Card with an upgraded Full-KYC limit of INR 20,000 :

• Passport size colour Photograph
• Self-attested copy of PAN Card or Form 60
• Self-attested any of the below given documents:
• Passport
• Driving License
• Voters ID card
• Job card by NREGA-ID

The documents will have to be sumitted along with completely filled Full-KYC application form at the following centres:

• KMRL stations : Aluva, Cusat, Edapally, Kaloor, MG road, Maharaja's Ground, Ernakulam South, Kadavanthara, Vyttila, Thykodam
• Axis Bank branches : Rajaji Road (Main Branch), Aluva, Kalamaserry, Edapally, Palarivattom, Kaloor, Banerjee Road, Ravipuram

It is not necessary to register online since it is only one of the channels available to access any support feature. However, it is required in case you need to use any of the support features through the online portal. Balance Enquiry, Card top-up/reload, Card Blocking, etc. are the features currently enabled on the online portal.

The Schedule of Charges for the Axis Bank KMRL Kochi1 Card is as mentioned below -

Applicable service tax (GST) is included in the mentioned fees. Fees are subject to change from time to time at the discretion of the Bank and Partner arrangement. Card replacement fee is subject to reason for the replacement.

You can top-up or reload the Axis Bank KMRL Kochi1 Card through cash/Card/ UPI through any of the following channels:

At the metro station counters:

(a) Handover cash to the operator. Then dip the card into the Add value machine. You will receive an SMS alert on your registered mobile number on successful loading.

(b) Kochi1 App: Easy recharge at your fingertips via payment gateway at the Kochi1 App

(c) Online banking: Click here to register and login to reload your card via payment gateway using any bank card/ UPI.

Reloaded amount will instantly be updated in your account. Although, for it to work inside the metro, you will need to make any one of the following transactions:

(a) Balance enquiry (updat at KMRL issuance counter or inside KMRL metro.

(b) Purchase transaction at any RuPay enabled merchant terminal or at the KMRL issuance counter.

Please Note: upto Rs. 12 (inclusive of GST)will be charged for each reload.

Yes, reload on the Card via any channel has applicable fee. A nominal fee of 1.8% of reload amount upto maximum ₹12 will be charged for each instance of reloading money on the Card through any of the top-up/reload channels, including online portal. The reload fee / topup fee is inclusive of GST>

Your Axis Bank KMRL Kochi1 Card actually maintains its own balance in the chip in addition to the one maintained in our system. This is to allow quicker and more convenient use in transit. When your Card is used for tap and pay transactions, its balance reduces. When you do a top-up, you only need to ensure your card is updated of the same. The following are the options available to do so:
Balance enquiry at KMRL issuance counter
Purchase transaction at any RuPay enabled merchant terminal or at the KMRL issuance counter.

The minimum amount limit for topping-up or reloading the Axis Bank KMRL Kochi1 Card is ₹100. Applicable loading charge of 1.8% of reload amount upto maximum ₹12 (inclusive of GST) will will be charged for each reload made through any of the top-up/reload channels, so it is advisable to top-up/reload your card with sufficient balance.

The maximum balance on the Card is ₹5,000 monthly for minimum-KYC. For an increase in limit, from ₹5,000 to ₹1,00,000, customer need to complete full KYC documentation would be taken of the customer.

There is no limit to the number of times the Card can be topped-up or reloaded. There is, however a maximum balance limit of ₹5,000 which is extendable to ₹20,000 on submission of full KYC documents.

The per transaction limit for making Contactless payments (tap & pay) is ₹2000. The daily limit is 20 contactless transactions. There is no limit to the number of times you can use the Card at merchant outlets.

The Card may be reloaded through cash or through any Debit or Credit Card. However, as per latest RBI regulations, there is a yearly limit of Rs. 50,000 for reloads made through cash. For cash reloads above Rs. 50,000, you will need to get your PAN validated with Axis Bank.

You can check the balance on your card in any of the following ways:
Dipping the card at KMRL issuance counter
Online Banking Channel : Register here to check your balance and to manage your card
Axis Bank Customer Care : 1800 419 4477
Axis Bank SMS Banking : SMS TBALto 56161600 through your registered mobile number.

There is no additional fee or charges on usage for fuel. All regular fees and charges (fuel surcharge) will remain.

The Axis Bank KMRL Kochi1 Card is instantly issued to the customer on submission of the required details – name, mobile number, OVD (Driving License, Voter Card, Passport or Job card by NREGA-ID).

Axis Bank KMRL Kochi1 card is valid until the last day of the month of the year indicated on the card. If your card is nearing its expiry date, then you can visit the KMRL issuance counter and get a new card (with new number). The balance amount on your card will be transferred to the new card in 5 working days.

The new Axis Bank KMRL Kochi1 Card received by you after reissuance is valid until the last day of the month of the year indicated on the card. If your card is nearing its expiry date, then you can visit the KMRL issuance counter and get a new card (with a new number). The balance amount on your card will be transferred to the new card in 5 working days.

You can renew your pass at any of the following:
At KMRL Issuance counter: Pay cash to renew your pass
In KMRL metro: The pass can be renewed at the handheld terminal of the KMRL conductor, subject to required balance available on the card.

No. If you want to buy a KMRL pass, the same will have to be loaded on the Axis Bank KMRL Kochi1 Card at any of the Issuance Counters.

Kindly contact KMRL for any queries specific to Kochi metro. Click here to visit their website or contact their customer care number 1800 425 1663.

This Kochi1 Card can be used to tap and pay at the metro station gates for tickets/ fare amount debit from card balance or for pass validation for the commute.

The Axis Bank KMRL Kochi1 Card is the first card in the country that can be used for transit as well as for regular payments at merchant outlets. The Card can be used in private buses in Kochi as well as at RuPay enabled merchant outlets to make purchases like any debit or credit card. To know more, Click here.

Maximum monthly usage limit for a minimum KYC cardholder is Rs 5,000; This increases to Rs. 1,00,000 for full KYC cardholder.

The Axis Bank KMRL Kochi1 Card can be used inside KMRL metro to purchase tickets and/or validate the Pass. This Card can also be used for regular retail purchases like any regular Debit/Credit Card across India.

The Card can be used at any Rupay enabled merchant outlet in the country for a purchase transaction.

Yes, it can be used at any Rupay-enabled merchant outlets across the country.

Cash withdrawals from ATMs are not permitted on the Axis Bank KMRL Kochi1 Card.

Yes, Kochi1 Card can be used to E-commerce transactions

The card does not come with a pre-set PIN; however, you can set your PIN immediately after purchasing the card at the KMRL Issuance counter or dialling the customer care number 1800 419 4477 and following the instructions. You can load money on to the card and transact only after the PIN is set.

If you have forgotten your PIN, you may reset your PIN (after verification of details) at any of the following channel:

At KMRL Issuance counter: Dip the card in the electronic ticketing machine kept at the counter and self-select PIN.

Via phone banking: Dial the phone banking number 1800 419 4477 and follow instructions to set PIN.

At KMRL Issuance counter: Dip the card in the electronic ticketing machine kept at the counter and self-select PIN. Via phone banking: Dial the phone banking number 1800 419 4477 and follow instructions to set PIN.

If the Card is lost or stolen the customer can block their card through the phone banking, SMS banking or online banking channels. Thereafter, a replacement Card can be purchased at the KMRL issuance counter for a fee of upto ₹150 (indlucing GST). Please Note: ₹12 will be charged for each reload. An active pass on the lost/stolen card is not re-issued. A new pass will have to be purchased. All unutilized balances will be transferred to the replacement card within 5 working days. Replacement fee will be debited from the replaced card balance.

In case of any discrepancy in the transaction history or statement of the Card, you may report the same to us through any of the following channels:
Phone Banking: 1800 419 4477
Email: transit.cards@axis.bank.in

If the Card is lost or stolen you can block the Card through the phone banking, SMS banking or online banking channels.

The following offers are available on Kochi1 Card:
RuPay offers – Vairous RuPay offers can be accessed. Click here.
Dining Delight offers – Upto 20% off* at various restuarnts under Dining Delight program. Click here.
Local offer – These are updated time-to-time on our website and can be viewed in the offers section
Metro – 20% off* on metro rides, upto 33% off* on metro trip passes.

Refer Kochi 1 mobile app for updated details on offers applicable on Kochi1 Card.