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Code of Bank's Commitment to Customers
Code of Bank's Commitment to Micro & Small Enterprises
Important Policies
Analysis of Complaints
Statement of Customers, whose accounts have been inoperative for the last 10 years
Disclosure of Awards passed by the Banking Ombudsman
| Sr No | Disclosure of Awards passed by the Banking Ombudsman | Position as on 31 March 2018 | Position as on 31 March 2017 | Position as on 31 March 2016 | Position as on 31 March 2015 |
|---|---|---|---|---|---|
1 | No. of unimplemented awards at the beginning of the year | 0 | 0 | 0 | 2 |
2 | No. of awards passed by the Banking Ombudsman during the year | 0 | 0 | 3 | 0 |
3 | No. of awards implemented during the year | 0 | 0 | 0* | 0* |
4 | No. of unimplemented awards at the end of the year | 0 | 0 | 0* | 0* |
Whistleblower Policy
A central tenet in the Bank’s Policy on Corporate Governance is commitment to ethics, integrity, accountability and transparency. To ensure that the highest standards are maintained in these aspects on an on-going basis and to provide safeguards to various stakeholders (including shareholders, depositors and employees) the Bank has formulated a ‘Whistleblower Policy’. The Policy provides stakeholders with the opportunity to address serious concerns arising from irregularities, malpractices and other misdemeanor’s, if any, committed by the Bank’s personnel by approaching a Committee of senior officials of the Bank, set-up for the purpose (known as Axis the Whistleblower Committee). Concerns relating to senior management can be reported directly to the Audit Committee of the Board. The Policy is intended to encourage stakeholders to report suspected or actual occurrence of illegal, unethical or inappropriate actions, behavior or practices by staff without fear of retribution. To ensure smooth flow and management of complaints under Whistleblower policy, a web based application – https://whistleblower.axisbank.co.in has also been set up which provides an option for anonymous reporting thereby enabling the stakeholders to lodge their complaints online over a secure platform without fear of revelation of identity. The Policy contains provisions protecting Whistleblowers from any unfair action prejudicial to their interest. The Audit Committee of the Board reviews, on a periodic basis, a synopsis of the complaints received and the resolution thereof.
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