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Government e-Marketplace
Government e-Marketplace (GeM) is a one-stop solution for the procurement of goods and services required by various Central and State Government ministries and departments, Central and State Public Undertakings, autonomous institutions, local bodies, States/UTs, and cooperative societies/banks. GeM aims to enhance transparency, efficiency, and speed in public procurement. Axis Bank is one of the leading partner banks with GeM, providing banking solutions to buyers and sellers for e-procurements.
Features & Benefits
These banking solutions includes
Specialised GeM Pool Account (GPA)
Current Account/ Savings Account with API integrated payment solutions through the GeM portal for making timely payments to suppliers.
Caution Money Account for sellers
Caution Money Account for sellers registered on GeM portal on a real-time basis.
Automated fund disbursement for vendors
Complete an automated process for the disbursement of funds to vendors on a timely basis post request from GeM.
How it works?
Pool Account Validation
DDO Registration
Procurement Process
Payment Process
Refund Process:
Order Cancelled/Rejected
Balance Amount Refund
Caution Money
Pool Account Validation
A detailed process to validate the seller's pool account for smooth transactions.
- 01
Primary User logs into the GeM website (https://gem.gov.in/)
- 02
User clicks on the name mentioned on the Top right corner.
- 03
New window opens where user clicks on the “Payment Method Tab” mentioned on the GeM portal.
- 04
Primary User selects “Challan GPA System” or “Non Challan GPA System” as payment method.
- 05
The following information is filled in and saved. i)Threshhold Limit- ii) Bank Name- Axis Bank iii)IFSC Code-
- 06
The following information is filled in and saved. i)Account Number- ii)Account Holder Name- iii)Account Holder Email-
- 07
GeM verifies the information through Axis Bank and GPA Account gets validated on real time.
- 08
Post validation from Axis Bank, GeM sends the email trigger to the registered email-ID for authentication.
DDO Registration
Step-by-step process to register DDO for enabling fund transfers and payment processing.
- 01
Primary User clicks on “Users Tab” mentioned on GeM portal.
- 02
Primary User selects the Division and Roles.
- 03
Selects the following details like i)Select GPA Account ii)In case client already have a DDO Code, enter the DDO Code, otherwise client selects “No” and GeM Creates the DDO Code for the client.
- 04
Client saves the details and the DDO gets registered with the GeM Pool account.
Procurement Process
Follow the necessary steps to select, confirm, and place orders for goods or services.
- 01
Order is finalized by the authority / person / official having a secondary user id.
- 02
Once the order is finalized, in the “financial details tab” user clicks on generate challan. A challan is generated which has a dynamic virtual account number.
- 03
A printout of this challan is taken & is sent to Finance Department for their approval. The finance department does the due diligence and approves the challan.
- 04
The challan is then taken to the bank in which customer has operating account and is given to the bank official for remitting the money to the Virtual Account Number mentioned in the challan.
- 05
The bank official will remit the money and will provide the receipt of the same. The GeM pool account of the independent unit / regional office gets funded.
- 06
Once funded, client is required to block the funds on GeM portal while finalizing the order.
- 07
On receipt of successful blocking from Axis Bank, GeM would allow the buyer to place the order.
Payment Process
Stepwise guide to ensure that payments are processed promptly after receipt of goods/services.
- 01
On successful completion of the CRAC by the Consignee; Paying Officer needs to process the payment from the GeM portal.
- 02
Paying officer will log into the GeM portal, go to the order for which payment needs to be processed.
- 03
Click on process bills and GeM will send the payment initiation request to Axis for payment to be processed.
Refund Process
A step-by-step guide on how to initiate refunds for cancelled or rejected orders.
- 01
GeM automatically initiates the request to Axis Bank for unblocking the funds.
- 02
Axis Bank refunds the blocked amount into the source account of the buyer.
Balance Amount Refund
Steps to refund the remaining amount after partial order fulfilment or cancellation.
- 01
Once the order gets processed and payment has been made to the sellers. In case there is some balance amount that is still blocked.
- 02
Client clicks on “Manage Fund Tab” on GeM portal and clicks on “Unblock”.
- 03
GeM initiates the request to Axis bank for unblocking of funds.
- 04
Axis Bank refund the balance amount into the source account of the buyer.
Caution Money
A step-by-step guide to process and refund caution money in line with procurement norms.
- 01
Seller Logins to GeM and goes to Caution Money dashboard.
- 02
Seller Selects the Axis bank to Open the Caution Money Account.
- 03
The Account is opened instantly on a real time. The Seller views the Account details on GeM.
- 04
Seller clicks on Add funds option to add the fund.
- 05
The Seller is redirected to Bank to add the funds
- 06
Seller adds the Funds to the Caution Money Account
- 07
The Account Balance is Updated on GeM and made visible to Seller in the dashboard
- 08
Sellers can close the account or withdraw funds from GeM portal.
Fees & Charges
- No On-boarding Fees for opening GeM Pool Account or Caution Money Account
- No Transaction based charges
Documents required for Government e-Marketplace
Value Added Service
- Customized MIS
- Dedicated resource at GeM to ensure timely resolution of queries by GeM.
- Dedicated customer care helpdesk.
Awards & Recognition
Axis Bank is proud to have been recognised for its innovative approach in transforming banking services for government e-marketplace (GeM) transactions.
Frequently Asked Questions
Yes, as per Office Memorandum shared my Ministry of Finance dated 14-Aug-2018, GPA can be either Savings/Current
Client needs to follow the standard process for account opening.
GPA enabled banks means that banks that have signed MOU with GeM for account opening.
In Challan mode, funding in Virtual Account Number (Beneficiary Account) needs to be done for each procurement whereas in Non-Challan mode lump sum funding can be done in Virtual Account Number (Beneficiary Account).
In Challan mode the Virtual Account Number (Beneficiary Account) is created for each procurement (i.e. each order) whereas in Non Challan business model Virtual Account Number (Beneficiary Account) is static.
Once the account gets opened, client needs to send the Deal details to BBCMS Implementation team for corp code creation. Once the corp code gets generated, client needs to share the client on-boarding template with CRS team. Once confirmed by CRS team, account is on-boarded by the Bank. Hereafter, client needs to activate the account on GeM portal.
Yes, business model can be changed for a client.
Client can fund Virtual Account using one of the three modes- RTGS/NEFT/IMPS
No, amount in Axis GPA can’t be used for Challan Funding. Client needs to fund the Virtual Account Number in Challan from any other account.
No, client can’t fund the GPA directly. Client needs to fund VAN created for procurement purpose. Funds available in GPA can’t be utilised.
DDO Registration No. mentioned at the time of DDO registration is the Virtual Account No. (Beneficiary Account No.). IFSC code will be UTIB0CCH274.
Disclaimer
Customers who are registered on GeM portal as buyer can only use the GPA service and customers who are registered as seller on GeM portal can use Caution Money services.
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