Why is Fraud Awareness important?
Fraud in India today goes beyond suspicious emails and includes fake bank calls, QR code traps, WhatsApp investment scams and even “digital arrest” threats. These frauds succeed by creating urgency and fear, pushing people to act without verifying. Fraud awareness helps individuals pause, question and confirm before sharing details or transferring money, often preventing irreversible financial loss.
Become a Fraud Detection Expert
Are you ready to unleash your inner fraud-fighting superhero?
Welcome to ‘Fraud Detection Expert’
Videos on Fraud Awareness
Watch these videos to recognize, prevent, and report financial fraud effectively.
Frequently Asked Questions
Phishing links, fake customer care calls, UPI collect scams, QR code scams, investment scams, and digital arrest frauds.
Fraudsters now use AI to clone voices or create fake video calls of family members, bosses or bank officials to pressure you into transferring money urgently.
Yes. Short audio clips or social media videos are enough to create convincing fake calls. Always verify through a second channel before acting.
You’re asked to do simple online tasks (likes, reviews, ratings) and paid initially. Later, you’re asked to invest money to unlock higher payouts, and the scam begins.
These are fake alerts with links that lead to phishing pages or malware. Banks don’t complete KYC updates via random links or WhatsApp messages.
Scammers send a payment request and trick you into approving it, claiming it’s needed to receive money, cashback or a refund. Approving a request means you pay.
Yes. You may get calls claiming an illegal parcel in your name, asking for payments or personal details to “resolve” the issue. Legit agencies don’t demand money this way.
Calls claiming police or legal action, asking for secrecy, payments, or video calls—law agencies do not operate this way.
They create urgency, ask for OTPs or personal details, and often contain suspicious links, numbers or spelling errors.
Never share OTPs or PINs, avoid unknown links, use official apps only, and enable transaction alerts.
Check the sender ID, URL spelling, HTTPS security, and crossverify through the official bank app or website.
Do not respond, click links, or share details. Verify only through the bank’s official app, website or helpline.
Many banks use 1600 numbers, but not all. Always verify numbers from the bank’s official website or app.
Fake apps are shared via links or WhatsApp and not official app stores. Download apps only from Google Play Store or Apple App Store.
Genuine messages come from registered headers and do not ask for OTPs, PINs or links to update details.
Axis Bank uses official 1600 series numbers to call customers for verifying high-value or suspicious transactions. These numbers are part of our secure telecommunication setup to ensure customer safety.
Important points to remember:
These calls are only for verification; Axis Bank will never ask for OTP, CVV, or passwords.
If you receive a call claiming to be from Axis Bank but asking for sensitive details, do not share anything and report it immediately.
For confirmation, you can call Axis Bank Phone Banking.
- Beware of “low risk, high return” offers
- There is NO Digital Arrest in India
- Never let anyone use your account
- Don’t share OTP/PIN/Passwords
- Avoid unknown apps & instant loan apps
- Keep phone updated & enable 2FA
- Verify before responding to calls/messages
Click here to know the fraud types, red flags to watch and safety measures
To Cyber Crime Department:
National Cyber Crime Portal: https://cybercrime.gov.in or call 1930
To Axis Bank:
Axis Bank: Visit https://www.axisbank.com → Support → Report a Fraud
Suspicious SMS/Calls/WhatsApp:
Report within 30 days via Chakshu Portal: https://sancharsaathi.gov.in/sfc
You can easily track the status of your fraud complaint with Axis Bank through any of these options:
Mobile Banking App, ‘open’ / Internet Banking
Log in to your account and navigate to the Service Requests or Complaints section to view the status.
Phone Banking
Call Axis Bank Phone Banking at 18604195555 or 18605005555 and provide your complaint reference number.
Email or SMS updates
If you’ve registered your email and mobile number, you’ll receive updates on the progress of your complaint.
Visit your nearest branch
Carry your complaint reference number and speak to a representative for real-time status.
Axis Bank ensures timely updates and resolution as per regulatory guidelines.
Act immediately. Block cards or accounts, change passwords, inform the bank, and report the incident.
Disconnect from the internet, change passwords, block accounts/cards, and report the incident immediately.
Escalate through the bank’s grievance cell and then approach the Banking Ombudsman via RBI’s CMS portal.
Contact your bank branch with required documents and follow their verification process for review and unfreezing.
Use the bank’s mobile app, internet banking, or contact the official customer care immediately.
Immediately. Faster reporting increases the chances of blocking transactions and recovering funds.
No, reporting fraud will not negatively impact your credit score. In fact, it’s an important step to protect your financial health.
When you report fraudulent activity on your Axis Bank account or card:
Your credit score remains unaffected because fraud-related transactions are not considered your responsibility.
Axis Bank will investigate and take corrective measures to ensure your account security.
If any unauthorized transactions occurred, they will be addressed as per the bank’s fraud resolution process.
For added safety, you can also request a temporary block on your card or enable transaction alerts to monitor activity.
Copyright@ 2026 Axis Bank