Policy on Lending to MSEs

The Micro and Small Enterprise (MSE) sector contributes significantly to manufacturing output, employment and exports of the country. MSE sector, in terms of value contributes for 35.4% of the manufacturing output and 45.79% of total exports of the country. Keeping in view the regulatory requirements, Axis Bank has initiated a focused approach to ensure flow of credit to the MSE sector. Our Bank follows the broad guidelines issued under the Micro, Small and Medium Enterprises Development (MSMED) Act, 2006. Herein below, we furnish the Bank’s Policy on MSEs.

MSEs are defined as follows:

• Micro Enterprises – Original investment in plant and machinery or equipment does not exceed ₹2.5 crore and turnover does not exceed ₹ 10 crore.
• Small Enterprises – Original investment in plant and machinery or equipment is more than does not exceed ₹25 crore and turnover does not exceed ₹100 crore..

Basis the Master Directions - Reserve Bank of India (Priority Sector Lending – Targets and Classification) Directions, 2025 dated March 24, 2025, 7.5% of the Adjusted Net Bank Credit (ANBC) or Credit Equivalent of Off-Balance Sheet Exposures (CEOBSE), whichever is higher, should go to Micro Enterprises.

The Bank provides finance to the MSE sector in India through 41 dedicated Centres/Cells/Branches (for Gold loans to MSME Borrowers) well spread out throughout the country. We have a strong professional team placed at these Centres to evaluate the borrowers’ needs and provide customized solutions.

We have created the following products exclusively for the MSE sector. These are template products, which follow a simple scorecard model for Rating, simple appraisal process, decentralized sanctioning powers, quick Turnaround Time (TAT) and offers wide range of facilities that include working capital, term loans & Non-fund-based facilities. These are generally secured by collateral security. The Bank also provides traditional credit facilities like Cash credit/overdraft ( including gold loans), Loan against Deposits/property/Gold, Bill discounting, Non-fund-based credit facilities, Export credit etc. to MSE borrowers through a few other templated products, as well as non-templated products.

• MSE Power (MSEs-Manufacturing).
• Micro Power (MSEs-Manufacturing & Services).
• Service Power (Services).

Axis Bank already has a simplified templated Zero Collateral Loans (ZCL) product to sanction working capital & Term Loan facilities guaranteed by CGTMSE up to ₹2.00 Cr. to MSEs under this scheme. We are regularly sensitising branch staff/field staff regarding the Zero Collateral Loan product and on the CGTMSE scheme available with CGS cover up to 75% through workshops, training, e-mailers, etc

The application form for credit facilities can be downloaded from our Bank’s website and is also available free of cost with our SME Centres.

• Each SME Centre will issue an acknowledgement for loan application received from the prospective borrower.
• SME Centres maintain a register wherein the date of receipt of application, sanction/rejected with reasons etc.
• The applicant can find out the status of his application from the SME Center where he has tendered his application.
• Gold Loan applications for MSMEs are processed on the same day during branch working hours, subject to successful evaluation of the borrower including repayment capacity as well as gold jewellery valuation, as per banks internal policy and completion of documentation including KYC.”
  • Required documents other than KYC:
    • Income documents (as per Bank’s credit policy)
    • MSME proof such as:
      • Udyam Registration Certificate (URC) or Udyam Assist Certificate (UAC)

With a view to having a consistent and transparent credit selection process, the following criteria is followed by the Bank

• Acceptable internal/external rating.
• Healthy cash flows.
• Sustainable business model.
• Leadership in business.
• Professionalism in management.
• Satisfactory track record, integrity, corporate governance etc.

We monitor movement of loan applications centrally through Loan Origination Software (LOS). Bank is also in the process of developing system for linkage of LOS to website for online tracking of the applications. Loan Origination Software captures reasons for rejections, in case of rejection of application.

The rating tool captures the Financial/ Business parameters for any enterprise between a scale of SME 1 and SME 8. The Credit/ Business risk of the firm is captured in the rating and the pricing is based on the same. Meticulous KYC norms are followed by the Bank. As part of the due diligence process, we check the CIBIL score of the borrowers, check RBI/ECGC defaulters list etc.

Expected Timelines

In line with the changes done in Master direction, revised max timeline for credit decision of MSME Borrowers is as under:

provided the application is complete in all respects and is submitted along with all the documents as per the checklist provided in the application for loan and/or any additional documents as may be required by the bank for proper appraisal of the application. The computation of the timeline shall start from the day on which all the documents required for a proper appraisal are provided by the Customer of the bank. The applicant is in receipt of the indicative Interest Rate, Processing Fees & Other Charges that would be applicable , if the bank grants the facility.

Sanctions of credit limits to MSEs are carried out through a committee-based approach. The sanctions are decentralised and are delegated at the SME Centres to ensure speedy turnaround time.

• In line with regulatory requirements, Axis Bank does not obtain collateral security for loans up to ₹10 Lakhs. However, For MSME loans up to Rs 10 lakh, the voluntary pledging of gold as collateral is permitted, as per RBI Circular RBI/2025-26/66 dated July 11, 2025. This clarification ensures that MSMEs can leverage their gold assets as collateral for seeking loans within the limit of ₹10 Lakhs , while the banks remain compliant with RBI norms, as per the Master Direction - Lending to Micro, Small & Medium Enterprises (MSME) Sector, dated July 24, 2017 
• The Bank also has a simplified templated product to sanction working capital & Term Loan facilities guaranteed by CGTMSME up to ₹1.00 Cr. to MSE borrowers as prescribed under the scheme.
• For other loans, we accept a number of securities as collateral, such as Residential/Commercial/Industrial land and building, open land as well as liquid securities such as fixed deposits, surrender value of LIC policy, NSC, Mutual Funds Gold jewellery etc.

Timelines for Processing of Applications

• The application form for credit facilities can be downloaded from the Bank’s website and is also available free of cost with the Bank’s SME Centres, Loan centres, and Bank branches. The Bank provides an acknowledgement for receipt of all loan applications which specifies the time frame within which the application will be processed. An applicant can also make an online application on the Bank's website.
• The Bank requires a processing timeline from the date of the completed loan application. This is subject to submission of all documents required by the Bank. These timelines are mentioned on the application form as well as displayed on the Bank website. Basis the submission of requisite documents, an application ID is created for each applicant. The applicant can check the status of the application on the website/SME centres/Loan centres/Branches basis this application ID.

The Bank will disburse all sanctioned loans to MSEs within 2 working days after compliance with all the terms and conditions of sanction. A dedicated credit operations team at the branches ensures prompt disbursement of the facilities.

Monitoring of the account would be as per the policy of the bank from time to time. These include periodical visits, stock verifications, audits etc. The Bank also has a mechanism in place for identifying quick mortality through a EWS (Early Warning System) Tool by which delinquent accounts are identified and classified into Exit/Watch List categories and accordingly different strategies are adopted for bringing these accounts back to normal category. Apart from this the Bank’s Internal Audit Department conduct periodical audits for monitoring the portfolio.

Our Bank provides credit facility for Greenfield projects for setting up expansion projects. Greenfield project would refer to the following – First project by first generation entrepreneurs/groups, manufacturing activity of traders, both forward & backward integration, diversification into non-core business, etc.

The interest rate charged to a customer is decided based on a) Rating b) Availability of Security/ Guarantee cover. c) PSL segment.

Restructuring will be done strictly on merits and as per RBI guidelines. Bank has a Board approved policy on restructuring of borrowal accounts, including loans to MSEs. The units identified are monitored closely by Relationship Managers dealing with these accounts in order to understand reasons for the stress and to understand the feasibility of additional funding to the customer. The RBI guidelines on Rehabilitation of Sick Micro & Small Enterprises have been communicated to all our officers in order to reiterate the need to identify potentially sick accounts at an early stage in order to take corrective action.

Bank’s Corporate Banking Operations (CBO) Dept. supervises the credit operations in respect of the MSE business segment. These operations are regulated by a standardised and highly skilled pool of resources. The operations are carried out through 8 Corporate Banking Branches (CBBs), 58 Mini Credit Management Centres (MCMCs), and 2 Corporate Credit Operations Hubs (CCOH) that are mapped to over 400 Axis Bank branche

Annual targets are allotted to SME centres which are broken further into month-wise targets. The achievement of the targets is monitored on a regular basis by the officials in the Centres, the Geography and the Corporate Office. Separate targets are given for Micro, Priority Sector Loans etc.

For foreign currency loans, RBI guidelines issued from time to time will be applicable. All foreign currency loans / imports / buyers credit arranged shall be hedged by way of suitable forward contracts. The percentage of hedge cover would depend on the internal rating of the enterprise. However, where a natural hedge exists, hedging is not necessary to that extent.

Our Banks does sanction loans/OD against FDs by marking lien on the deposit. The procedure for sanction is very simple and the same can be availed at the Axis Bank branches. The delegation of sanction will be as applicable to the authority granted from time to time by the Bank.

We do grant TODs/Adhoc facility to needy MSE borrowers, who satisfy the internal guidelines to meet contingencies, meet temporary cash flow mismatches, statutory payments etc.

The collection policy of our Bank believes in following fair practices with regards to collection of dues & repossession of security by fostering borrower confidence & long term relationship. Our policy ensures that there is no coercive practice followed while collecting the dues.

The following strategy shall be followed for NPA containment:

• Identify potential NPAs at the beginning of the Year / HY / Quarter on basis of feedback from the SME Centres through Early Warning System.
• Bank’s watch on the strengths and weaknesses of the relationships on a continuous basis.
• If business is not generating enough surpluses to repay dues, the borrower is persued to sell personal assets / borrower assets to bring down exposure.
• Persuasion for regularisation of accounts is communicated verbally / through notices with guarantors also.
• When the accounts are classified into NPA, legal action is initiated speedily through Stressed Assets Department.

The Bank has a defined process in place to deal with customer complaints at various levels. Discussions are held with customers and formal replies are given in such cases. In addition, an escalation matrix upto the level of Business Head at Central Office has been shared with Branches to refer any queries/ complaints to the appropriate officers. We also have an online grievance recording system whereby any MSE borrower availing facilities can lodge his complaint on the Bank’s website. Contact details of the concerned officials (postal address, telephone number and e-mail) are given and any complaint received is dealt with at the earliest.

Axis Bank has a tie-up with NSIC for credit financing of MSE units that deal with NSIC. Our Bank also has tie-ups with industry associations (eg. Faridabad Industries Association) for exploring opportunities to provide funding to member enterprises.

Bank imparts training to credit analysts on a regular basis to upgrade their appraisal skills. The Relationship Managers are also imparted soft skills. Staff handling MSE clients are also sensitised on the various schemes/products offered to MSEs. Senior officials are deputed to management institutions to participate in Management Development Programmes. A calendar of training is drawn at the beginning of each year, which is circulated to all the SME Centres seeking nominations for the programmes.

• KYC Documents
• Duly filled in application form signed by the customer
• URC Document
• PAN Card/Form 60
• Business proof
• Collateral Document
• Loan Agreement
• Any other document as required by Bank for appraisal