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Digital Gold
Axis Bank’s payment services for the purchase of Digital Gold including existing SIPs, will be discontinued on its platform from November 30, 2025. Customers can still view, sell, request physical delivery, or transfer the holdings safely until December 31, 2025. Refer FAQ for more details.
Important update: Discontinuation of Digital Gold services from Axis Bank platforms
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Important notes
Digital Gold purchased via Axis Bank is 24K with 99.5% purity.
SafeGold offers 24K gold with 99.99% purity.
Upon migration, your holdings will be converted to 99.99% purity, resulting in a slight reduction in gold units but no change in value.
Example: 1 gm of 99.5% gold will convert to 0.9950 gm of 99.99% gold.
Conversion formula: Grams = (1 / 0.9999) * 0.995
To ensure a smooth migration to the SafeGold platform, please refer to the following timeline and actions:
Effective 30-11-2025
From 01-01-2026
If you do not wish to migrate:
- Sell your Digital Gold via Axis Bank’s digital platforms before 12 PM on 31-12-2025 and get instant credit in your account.
- Request physical delivery of your gold to your registered permanent address before 31-12-2025.
Please note that Axis Bank will not be able to support any Digital Gold services after 31-12-2025. We regret any inconvenience caused and appreciate your understanding.
Frequently Asked Questions
As a part of our ongoing efforts to streamline product offerings on our digital platforms, Axis Bank’s payment services for the purchase of Digital Gold, offered by SafeGold will be discontinued. You may continue to purchase or transact via SafeGold’s mobile app.
All the services related to Digital Gold including purchase, sale, and redemption through our digital platforms (Internet Banking & Mobile Banking App, open) will be discontinued in a staggered manner, with full cessation by 31st December 2025.
- Effective 30th November 2025
- Purchase of Digital Gold via Axis Bank’s Internet Banking & Mobile Banking App, open will be discontinued.
- Any active SIPs for Digital Gold purchase will be stopped.
- If you wish to continue purchasing Digital Gold, you can continue to do so directly via the SafeGold mobile app or website.
To continue using your existing holdings, you will need to migrate your Axis Bank Digital Gold account to the SafeGold wallet.
Digital Gold can be sold or redeemed via Axis Bank digital platforms until 31st December 2025. After this date, all Digital Gold related transactions must be carried out directly through SafeGold platforms.
For any questions or queries you might have, please call the dedicated support line at +91 91522 31461 or email care@safegold.in.
There are no immediate actions required from your end, and your current services will continue uninterrupted at your discretion. However, we recommend that you tally your gold balance, which is visible on both Axis Bank’s digital platforms and the SafeGold platform, for your reference.
Please note: Once the service is discontinued on Axis Bank’s platform, there may be a minor variation in the displayed balance. For more details, please refer to Q9.
After the discontinuation, all Digital Gold-related services will only be available via the SafeGold platform. Axis Bank’s platform will no longer support these services.
If the transaction is executed from Axis Bank platform, the sale proceeds will continue to be credited to your linked Axis Bank account.
Post discontinuation of services from Axis Bank’s Digital platforms, SafeGold will show the fetched bank account details using independent services. Customer has the option to choose from the fetched details or they can add a different account, in which case there is a hold period before they can sell their gold balance and receive funds in that bank account.
Your Digital Gold balance has always been securely held with SafeGold. It will remain intact and accessible via their platform. Axis Bank’s digital platforms served only as a convenient channel for accessing these services.
With the discontinuation of Digital Gold services on Axis Bank’s platform, you will no longer be able to view or transact in Digital Gold through Axis Bank. However, you can continue to access, manage, and transact your gold holdings directly on the SafeGold platform at https://www.safegold.com.
Your Digital Gold balance has always been securely held with SafeGold. It will remain intact and accessible via their platform. Axis Bank’s digital platforms served only as a convenient channel for accessing these services.
Transactions initiated through Axis Bank are reflected under the ‘Axis Bank Wallet’ within the SafeGold platform, distinguishing them from those made directly via SafeGold, which appear under the ‘SafeGold Wallet’. Please note that the physical gold against the Digital Gold was always securely held by SafeGold and its appointed custodian.
To access your Digital Gold balance, please follow these steps:
- Visit SafeGold website at https://www.safegold.com
- Login using your registered mobile number (the same mobile number used for your Axis Bank account). In the case of joint accounts, the primary account holder’s mobile number should be used.
- You will be prompted to enter an OTP, which would be sent to you through SMS.
- Once logged in, you will see your balance on the home screen, as well as through the ‘Transaction History’ section.
Until December 31, 2025, your Digital Gold balance will be visible under the ‘Axis Bank Wallet’ within the SafeGold platform. If you wish, you can transfer this balance to your ‘SafeGold Wallet’ by following the transfer process outlined below.
- Login or register their account using the same mobile number as the partner wallet
- Complete the verification of the account as per the process requested (OTP, etc)
- Navigate to the ‘Transaction History’ section
- Click on the partner wallet to view balance and choose to transfer it (can only be transferred to the SafeGold wallet)
- Enter the OTP to authenticate the transaction
After 31st December 2025, your balance will automatically reflect under the ‘SafeGold Wallet’. If you have previously made purchases directly through SafeGold, your holdings will be consolidated and displayed as a single balance.
Starting November 30, 2025, you will no longer be able to purchase new Digital Gold through Axis Bank, whether in lump sum or SIP. If you wish to continue investing in Digital Gold, you may do so directly through the SafeGold platform or via any other service provider of your choice.
From 31st December 2025, your Digital Gold balance will no longer be viewable on Axis Bank’s platform. However, all existing holdings will remain accessible and fully transactable through the SafeGold platform at www.safegold.com.
Customers will not be charged any fee or any other charges due to this change.
Previously, SafeGold offered 99.5% purity (24K) gold through Axis Bank’s digital platform. On their own platform, however, SafeGold offers 99.99% purity (24K) gold. As a result, your gold balance will be recalculated to reflect this higher purity, using a standard conversion formula.
Conversion Example:
If you held 1 gram of 99.5% pure gold purchased via Axis Bank, it will now reflect as 0.9950 grams of 99.99% pure gold on the SafeGold platform.
Formula:
Formula:
New Weight = Old Weight × (Old Purity ÷ New Purity)
= 1g × (99.5 ÷ 99.99) ≈ 0.9950g
What does this mean for you?
You now hold higher purity gold, which benefits you during:
- Selling: You may receive a better price due to the higher purity.
- Jewellery exchange: For example, at Tanishq, you’ll get better value when converting your gold.
There are no extra charges for accessing or buying Digital Gold via SafeGold directly.
Yes, the buy and sale price will be different in SafeGold platform as the gold purchased and sold is of 99.9% purity whereas for Digital Gold bought from Axis Bank platforms, the purity was of 99.5% (both are variant of 24K purity). Difference in purity affects the pricing.
You may continue to convert your Digital Gold into physical gold with home delivery through Axis Bank until 31st December 2025. After this date, the same services will be available directly via the SafeGold platform.
Post 31st December 2025, delivery will be to the address specified by the customer at the time of requesting the delivery.
Digital Gold as a product is offered by SafeGold and it continues to remain the same.
SafeGold’s security and safety structure currently governing Digital Gold remains the same.
As per the structure, Brinks shall remain responsible for the custody and security of your physical gold, and Vistra remains the trustee for the gold. This is as per the existing Digital Gold structure of SafeGold.
For more details reach out to SafeGold at <91522 31461>.
You can continue building your gold portfolio through Gold Fund of Funds (FoF), Gold ETFs, and Sovereign Gold Bonds, all of which are available for purchase under the Investments section.
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Please note that your personal data with Axis Bank will not be shared with SafeGold. To continue transacting on the SafeGold platform, you will be required to complete your KYC directly with SafeGold.
While SafeGold will be your primary point of contact for any queries or escalations related to Digital Gold, Axis Bank will continue to support you during the transition period until December 31, 2025.
Post this date, all queries and service requests related to Digital Gold will be directed to SafeGold as Axis Bank will no longer be the payment service provider.
As per the existing process followed by SafeGold, it uses the nominee details recorded in bank account and relies on the document collected for settlement of account by Axis Bank for transfer the Digital Gold to nominee.
If there is already a request raised for settlement of Gold before 31st December 2025, the existing process will be followed. Post stoppage of services from Axis Bank, nominee/legal heir will have to reach out to SafeGold directly for settlement.
Below is the process followed by SafeGold in case there is no nomination available in bank records which will be applicable post discontinuation of services from Axis Bank platform.
Once the nominee approaches SafeGold for claim settlement the following documents are sought:
- Death certificate of the account holder issued by the local body in a self-attested soft copy
- ID proof and address proof of the deceased person in a self-attested soft copy
- PAN and Aadhaar copy of the nominee/legal heir in a self-attested soft copy
- Legal heir certificate or surviving member certificate issued by the appropriate statutory authority in a self-attested soft copy
- NOC from the other legal heirs in a self-attested soft copy
- Letter of indemnity on ₹500 stamp paper and with the claimant's signature
After verification of documents, the account balance is shifted to the nominee's Digital Gold account, and they are free to access it.
Yes, your transaction history and invoices will be accessible and downloadable from SafeGold platform as Digital Gold was always offered by SafeGold
No, there is no impact on any other services being provided by Axis Bank.
Axis Bank customer support at
18604195555 or 18605005555 (Charges Applicable) / 18001035577 (Toll Free)
SafeGold customer support on
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