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Customer Service Information
Fees & Charges
Understand the fees and charges associated with our bank.
Reach us if you have a concern !
Details of Nodal Officer and Other Contacts
For grievance redressal and other concerns, you may contact the below mentioned officers
| Level | Name and contact details | Designation | Contact Details |
|---|---|---|---|
| Level 1 (Front End) | Customer Support: www.axisbank.com/support Toll Free Number: 1800-103-5577 Call Centre numbers: 1-860-419-5555*/ / 1-860-500-5555* *Charges applicable as per the service provider | ||
| Level 2 (Nodal Office/Circle nodal Officers) | Mr.Jinit Thakkar/CNO's | Nodal Officer | Timings: 9:30am to 5:30pm Monday to Saturday (expect second and fourth Saturday and Bank Holidays) Call : +91 80-6186 5200 |
| Level 2 (Nodal Officer for persons with disabilities) | Mr. Manish Katyar | Nodal Officer | Timings : 9.30 am to 5.30 pm from Monday to Saturday (except second and fourth Saturdays and Bank Holidays) Call : +91 80-6186 5200 (Click here for details) (For Branch complaints if you are not satisfied with the response provided by our Branches, Please write to the Circle) Nodal Officer Click here for details |
| Level 3 (Principal Nodal Office) | Ms.Deepti Radkar | Senior Vice President-II, Axis Bank Ltd,5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708 | Timings: 9:30am to 5:30pm
Monday to Saturday
(expect second and fourth Saturday and Bank Holidays) Call : +9180-61865098 Email: pno@axisbank.com |
| Level 4 | If you are not satisfied with our grievance redressal, you may approach the Banking Ombudsman. |
Principal Nodal Office (Level 3)
Timings : 9.30 am to 5.30 pm from Monday to Saturday
(except second and fourth Saturdays and Bank Holidays)
Ms. Deepti Radkar
Senior Vice President - II
Axis Bank Ltd. 5th Floor. Gigaplex. Plot No. l.T.5. MIDC. Airoli Knowledge Park. Airoli. Navi Mumbai - 400708
Contact Details: +91 8061 86 5098
Level 4
If you are not satisfied with our Grievance Redressal. you may approach the Banking Ombudsman
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