Customer Service Information
Fees & Charges
Understand the fees and charges associated with our bank.
Reach us if you have a concern !
Details of Nodal Officers and Principal Nodal Officer
You may contact below mentioned officers for any grievance redressal or other concerns.
| Level | Name and contact details | Designation | Contact Details |
|---|---|---|---|
| Level 1 (Front End) | Customer Support - https://www.axis.bank.in/support
Toll Free Number - 1800-103-5577 Call Centre Numbers - 1-860-419-5555*/ 1-860-500-5555* (*Charges applicable as per the service provider) | ||
| Level 2 (Nodal Officer/Circle Nodal Officers) | Mr. Jinit Thakkar/CNO's | Nodal Officer | Timings - 9:30 a.m. to 5:30 p.m. from Monday to Saturday (except second and fourth Saturday and bank holidays)
Contact number - +91 80-6186 5200 Click here for details of Circle Nodal Officers. |
| Level 2 (Nodal Officer for Persons with Disabilities) | Mr. Manish Katiyar | Nodal Officer | Timings - 9:30 a.m. to 5:30 p.m. from Monday to Saturday (except second and fourth Saturday and bank holidays) Contact number - +91 80-6186 5200 Click here for details of Circle Nodal Officers. |
| Level 3 (Principal Nodal Officer) | Ms.Deepti Radkar | Axis Bank Ltd, 5th Floor, Gigaplex, Plot No I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai-400708 | Timings - 9:30 a.m. to 5:30 p.m. from Monday to Saturday (except second and fourth Saturday and bank holidays) Contact number - +91 80-6186 5098 Email ID - pno@axisbank.com |
| Level 4 | If your complaint is not resolved within 30 days or if you are not satisfied with the resolution provided by the Bank, then you may approach the office of the Honorable Banking Ombudsman for redressal of your complaint at https://cms.rbi.org.in or through contact centre at 14448. Click here to know more about Banking Ombudsman. |
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