All transactions on UPI are authenticated by a two-factor authentication. A debit transaction can only be initiated through your VPA/ UPI ID on your device and it requires an MPIN to authenticate the transaction. Regulated by NPCI, users share only their UPI ID instead of sensitive information like account details, IFS Code etc.

A virtual payment address (VPA)/UPI ID is a unique Id linked to your account. This unique ID is set by you and must generally be easy to remember; e.g. yourname@axisbank.
VPA / UPI ID can be used instead of Account & IFSC to transfer funds.

UPI enables users to send money directly from their accounts and receive money into their accounts. There is no hassle of loading wallets or transferring money from a wallet back into the account or incurrence of additional fees.
To know Difference between NEFT, and UPI, click here.

A UPI Mandate can pre-authorise (Mandate) a transaction for debit from your bank account later. UPI mandate is to be used in scenarios where money is to be transferred later, however the commitment towards that is to be done now. It is possible that the sender may forget to send money later, so he/she creates a mandate or for a service/merchant payment wherein this functionality may be required. The customer's account shall get debited when the mandate is executed. UPI mandate can be executed only once.

• Be cautious of money requests from unknown senders as accepting a UPI money request is a debit to your account. Only accept requests from known senders and verified merchants.
• Never share your card number, CVV, expiry date, OTP and PIN numbers.
• Beware of Mobile screen sharing apps used for remote access, like Anydesk: and de-activate them while transacting on any UPI App
• Do not share or forward any SMS from the Apps. This SMS may contain information regarding registration of your account on another device.

Steps to make Axis Bank Credit Card bill payments via UPI

• Initiate a UPI payment from any UPI app
• Enter your Axis Bank Credit Card bill payment UPI ID
• Verify your name and manually enter the bill amount
• Complete the transaction using your UPI PIN

Your Axis Bank Credit Card bill payment UPI ID is:

cc.91<Your 10 digit registered mobile number ><Last 4 digits of your Credit Card>@axisbank

eg: If your mobile number is “9812345678” and last 4 digits of your credit card is “1111”, then your UPI ID is “cc.9198123456781111@axisbank”

The amount will be released within 2 working days from IPO closure day.

The limit on a UPI Mandate is INR 1 lakh and on IPO Mandate is INR 5 lakhs. 24 hrs limit for IPO is 15 lakhs.

In case of failed transactions, the money (if debited) will be credited to your account instantly. In case of timed out transactions, amount will be settled to the beneficiary account or debit account within two working days.

A VPA/ UPI ID is an identifier which you create and link any of your bank accounts to make secure payments. The VPA/ UPI ID can be yourname@axisbank or mobilenumber@axisbank etc which is easy to remember.

The ID is unique to an individual. If the ID preferred by you has already been taken by someone else, you will have to create an alternate unique ID, which is easy to remember.

UPI stands for Unified Payments Interface (UPI) which is platform provided by NPCI to facilitate inter-operability amongst various banks. It’s a one stop solution for multiple bank accounts, one app. It allows all account holders to send and receive money using their smartphones with a single identifier – virtual payments address (VPA)/ UPI ID – without entering any bank account information. Therefore, customers do not need to know the payee's or payer’s IFS Code, bank account details, etc. and this makes the process simpler.

A VPA/ UPI ID can be alphabetical, numeric or alphanumeric. It should be between 4-20 characters. It cannot contain any special characters (*,#,@ etc.) except dot(.) and hyphen(-) which are permissible. Your ID should be easy to remember such as yourname@axisbank or mobilenumber@axisbank

When you add the receiver’s VPA/ UPI ID to send money, you can click on the “verify” button to get the complete name of the receiver as per his bank records.

This happens in the following scenarios:

• The verification SMS has not been sent from the device
• Network error
• The device does not have a SIM.

Please ensure that your phone has data connectivity. If the problem persists, please delete the application, download and try again

You can simply reconnect to UPI App and verify your transaction history to check if the transaction has been executed before initiating a fresh transaction.

Yes, as long as you have GPRS activated on your mobile number, subject to availability of the network, you can access UPI anywhere in the country. Please keep in mind that you might be charged special roaming rates for using GPRS.

No, you cannot send money without setting a PIN for a particular bank account

The money will be debited instantly from your account

Yes, you can transfer money using your account number and IFSC of the beneficiary, in case you do not have a unique ID of the beneficiary. However, sender /payer has to have a UPI ID while sending money through UPI.

There is no limit to the number of accounts that can be added for receiving money.

Yes, you can receive money on your VPA/ UPI ID without setting PIN for the account linked to the VPA/ UPI ID.

You can reset your UPI PIN using “FORGOT UPI PIN” feature in the app. The PIN changed in this app will change the PIN in all the UPI apps where this account is linked.

You can change the MPIN for your account using “CHANGE UPI PIN” feature of the app. To do the same, go to side menu and select “Manage Accounts”.

6 digit passcode is the app level password which you need to login to the app.

No, UPI PIN is set for each bank account that you link in UPI. You would need UPI PIN to authorize any transaction. Passcode is app level password which you set at the time of registration to login to the app. For Axis account, you would have to set 6 digit UPI PIN. It need not be same as 6 digit passcode.

All transactions on UPI are authenticated by 2 factor authentication. Debit transaction can only be initiated through your VPA/ UPI ID on your device and it requires an UPI PIN to authenticate the transaction. Regulated by NPCI. User shares his VPA/ UPI ID only instead of sensitive information like account details, IFS Code etc.

There is no concept of loading in UPI. It’s direct account to account transfer using VPA/ UPI ID. Wallets usually charge anything between 1 to 4 % for reversal of money from wallet to account. In UPI, money resides within the account itself, hence no scope of reversal as well as loading. Daily txn limit is higher than any wallet and is Inter-operable across any UPI app. A particular wallet is not inter-operable with any other. Sender and receiver party have to have same wallet to transfer funds. Through UPI, sender and receiving party can choose to have any UPI app available today.

As the ecosystem of UPI progresses, it has the potential to replace cards as well as cash.

In case there is a fraud in your account using UPI , you need to immediately report to your bank. For more details please click here.

Below steps needs to be performed for set UPI Pin using Aadhar number and OTP

• User needs to clicks on the Change UPI Pin tab on the resp. PSP App, a consent would be taken from the user for using of Aadhar OTP for Pin set / reset
• User will be asked to enter the first 6 digits of the masked aadhar.
• User moves to the OTP Validation screens where the user is expected to provide UIDAI and Issuer bank OTP
• Once OTP is entered, User moves to the final page for setting / resetting of UPI Pin to set the UPI Pin.

Aadhaar + OTP authentication provides customers with an additional secure option to generate their UPI PIN. It offers a safe and convenient onboarding channel alongside debit card PIN setup, thereby increasing the digital footprint.

You will not be able use your Aadhaar number to set or reset a UPI PIN if the number linked with your Aadhaar is not the same as your PSP App registered number. However, you can set a UPI PIN using your debit card.

You may not see this option if you have entered the wrong Aadhaar number twice. In this case, you will only be able to set or reset your UPI PIN using your Aadhaar number after 24 hours.

If you do not receive an OTP on your registered mobile number while trying to set your UPI PIN, please check the following and try after some time:

• You have good network connectivity
• You have not activated DND (Do Not Disturb) with your mobile operator for the number you have registered with us. You can check this in your Phone Settings >> Apps & Notifications >> Notifications >> Do Not Disturb. Note: If you have already deactivated DND for your registered number and are still not receiving the OTP, please contact your bank for further assistance.

Yes, the customer will be able to choose Aadhaar OTP for UPI PIN SET/RESET even though there is a debit card associated with the account.

No, customers Aadhaar number is being used only for authentication purpose for setting UPI Pin and will be deleted once session is completed.

Minor accounts will have a cumulative debit limit of INR 1,500 per 24 hrs.

One-time mandates for IPOs, recurring mandates, UPI Lite and Delegate Payments/UPI circle functionalities is not allowed for Minor Accounts using UPI.

1. (P2P+ P2M): Cumulative INR 1 lakh allowed within 24 hrs. Per transaction limit is also INR 1lakh. Number of P2P transaction allowed within 24 hrs is 20. No limit on number of P2M transactions. P2P involves payment done to Account +IFSC, UPI id/mobile number. P2M involves payment done to Merchants.
2. New UPI users or users who have changed their device/Sim card can transact only upto INR 5,000/- within 24 hrs from registration (applicable for Android users and other OS). For iOS users, new user limit will be applicable for three consecutive days i.e. 72 hrs from registration with INR 5,000/- limit for 24 hrs each. Post new user cooling period, the below limits would be applicable.
3. Minor accounts have a cumulative debit limit of INR 1,500 per 24 hrs (irrespective of minor with MOP 19 or 20) for P2P & P2M both.
4. Customer can do 150 P2P (Person to Person) debit transactions within 30 days period; these are for last 30 days and not calendar month.
5. For P2P QR scan transaction, if QR is uploaded from Gallery, then the maximum transfer limit of INR 2000 is applicable and if the QR is directly scanned from device camera then the regular debit limit i.e. INR 1 Lakh per 24 hrs. would be applicable.
6. For Hospital & educational services, tax payments, UPI based IPO, per transaction limit is 5lakhs (applicable for verified merchants only)
7. For Insurance, per transaction limit is 2 Lakhs.

UPI credit or receiving through individual Account +IFSC or UPI id/mobile number has cumulative limit of 25 successful transactions or INR 4Lakh cumulative in 24 hours, Once this limit is breached customer will not get credits through UPI for next 24 hrs.

Credit SMS alerts for UPI transactions would not be sent to customers if the transaction amount is less than INR 10,000. Only an email confirmation would be sent to customers receiving credits on UPI upto INR 10,000. However, if an email id is not configured for an account, then an SMS for credit UPI transactions for the same will be sent. 

Non-Resident External(NRE), Non-Resident Ordinary(NRO) having overseas Registered mobile number from 12 countries - Singapore, Australia, Canada, Hong Kong, Oman, Qatar, USA, Saudi Arabia, UAE, United Kingdom, France, Malaysia can register for UPI.

Non-Resident External (NRE), Non-Resident Ordinary (NRO) account having Indian Registered mobile number can register for UPI.

Biometric authentication allows you to use your fingerprint or face recognition, as set up on your device, to authorize UPI transactions through the concerned UPI App.

No. Your biometric data remains securely stored on your device and is not accessed, stored, or transmitted by the bank or the concerned UPI App.

Any person whose biometrics (fingerprint/face) are enrolled on your device may be able to authorize UPI transactions through the concerned UPI App.

You are solely responsible for managing biometric enrollment on your device. Please be cautious if other individuals have access to your device.

Yes. Biometric authentication is an optional feature. Users can disable it anytime via UPI app’s settings and fall back to UPI PIN.

Biometric authentication provides convenience and added security. However, your UPI PIN remains active and may still be required in certain cases.

Yes. Biometric authentication consent is captured at the combination of Bank Account + UPI App + Device. Each account must be enabled individually

Yes, devices that are compatible and have biometric authentication enabled will be supported.