Get your insurance claim smoothly: Tips you need to know

Paid premiums, still rejected? Here’s what usually goes wrong

An insurance claim rejection may feel unfair, especially when you have been diligent with premiums. But in most cases, rejections happen due to basic errors, not technical loopholes.

The good news is that many of these mistakes are completely avoidable.

Here are the most common reasons claims get rejected in India:

• Incomplete details: missing or incorrect information on claim forms
• Late filing: claims submitted after the allowed time window
• Policy exclusions: claiming for something the policy does not cover
• Non-disclosure: not sharing relevant health or risk details at purchase
• Premium issues: policies may lapse if premiums are missed or delayed

Claim approval tips by insurance type

Health Insurance

• Keep original bills, prescriptions, and reports safely
• Inform the insurer in advance for planned hospitalisations
• Check if the hospital is part of the cashless network

Life Insurance

• Update nominee details when family situations change
• Pay premiums on time to avoid policy lapse

Motor Insurance

• Take photos of the accident before moving the vehicle
• Do not repair the vehicle before the surveyor inspection

Theft claims

• File an FIR immediately, it is mandatory for claim processing

Conclusion

By understanding policy terms, keeping documents ready, and following the right process, you can significantly reduce the chances of claim rejection and make insurance work the way it should.

Disclaimer: This article is intended solely for informational purposes. The views expressed in this article are personal. Axis Bank and/or the author shall not be liable for any direct or indirect loss or liability incurred by the reader arising from reliance on the content herein. Readers are advised to consult a qualified financial advisor before making any financial decisions. Axis Bank does not endorse or guarantee the accuracy of any third-party content or links included in this article.