Commercial Credit Card Protection Useful Links

Traditionally, Cards store and transact data using a magnetic stripe only, which is located at the rear side of your Card. A CHIP and PIN enabled Credit Card is a more evolved version and is additionally equipped with an embedded CHIP that is capable of storing and transacting data in an encrypted format. A pin is encrypted on the chip which is only known to the card holder.

The CHIP present in your Card makes it far more reliable and secure, as compared to the traditional magnetic stripe Cards. By storing data in a tamper-proof encrypted format, the CHIP protects your Card against security threats such as Skimming or Counterfeiting, thereby offering the highest level of security for your Card.

Also, domestic & international purchase transactions made at retail outlets using your Card, also known as Point of Sale (PoS) transactions, are usually validated solely by signing on the charge slip. However, the PIN feature on your Card enables you to additionally validate/authorize all your PoS transactions by entering your Card's ATM PIN as well, making them more secure

Merchants require payment terminals to be equipped with PIN authentication support to facilitate payments through your new CHIP and PIN enabled Credit Card. While many merchants are equipping their sales counters with PIN authentication enabled POS terminals, there are some merchants who do not have such terminals yet. You can, however, still make payments at these merchant outlets using the magnetic stripe in your Card. Besides, you will also require the magnetic stripe in your Card for all your ATM transactions.

Just like a magnetic stripe Card, your CHIP and PIN enabled Credit Card too can be used at the merchant's payment terminals directly. Instead of swiping the Card, merchants will now have to "Dip" your Card into a CHIP reader slot, as demonstrated in the info graphic below. Accordingly, paying through your CHIP and PIN enabled Credit Card will now be a 3-step process:

Although implementation of the PIN security feature will begin by October, it is expected to happen in a phased manner. Therefore, you may be prompted to enter your ATM PIN only at some terminals.

Merchants require payment terminals to be equipped with PIN authentication support to facilitate payments through your new CHIP and PIN enabled Credit Card. While many merchants are equipping their sales counters with PIN authentication enabled POS terminals, there are some merchants who do not have such terminals yet. You can, however, still make payments at these merchant outlets using the magnetic stripe in your Card. Besides, you will also require the magnetic stripe in your Card for all your ATM transactions.

But on all the terminals where you are prompted for a PIN, it is mandatory for you to enter your ATM PIN. If you fail to do so, your transaction will be declined by the bank.

To avoid any misuse of your ATM PIN, please enter the PIN yourself on the POS terminal and do not reveal the same to the merchants or anyone else. Also, it is advisable to take a few necessary precautions while entering your PIN, as mentioned below:

• Make sure that nobody (salesmen or other customers) is overlooking the POS terminal while you enter your PIN
• Verify that there are no CCTV cameras directed towards the PIN-pad while you enter your PIN

If you enter an incorrect ATM PIN, your purchase transaction will be declined by the bank. Entering an incorrect ATM PIN in 3 successive attempts in a day* (either at ATM or at POS) will temporarily block your card for that day. Your ATM PIN will get unblocked automatically within 24 hours.

*For the purpose of ATM PIN blocking, a day is recorded as starting at 4:00:00 AM and ending at 3:59:59 AM the following day. For example, if you happen to enter a wrong ATM PIN thrice in a day, your card will be automatically unblocked by 4:00 AM the following day

If you do not have your ATM PIN or have forgotten it, you can easily get a duplicate one by calling on our Phone Banking numbers listed below

Phone Banking numbers: 1860 419 5555 & 1860 500 5555

The PIN feature is currently implemented only in a few countries outside India, like UK and Turkey. In all other countries, you may not be required to enter your ATM PIN for authenticating POS transactions, unless the POS terminal specifically prompts for entering a PIN for completing the transaction.

The IVR Dual Authentication process is to provide you with an added level of security for all IVR transactions carried out on your Axis Bank Credit Card with effect from 1st February, 2011. All Credit Card related IVR transactions will now be processed only after you provide your onetime IVR Transaction Password (OTP). You can generate your OTP through any one of the following ways:

• What is an IVR transaction?
  Interactive Voice Response transaction (IVR) is a transaction carried out over phone for purchase of goods and services. Payment to the vendor is made by entering Credit Card number and expiry date, on the automated system.
• In what way will the Dual Authentication Process affect the way I carry out an IVR transaction on my Credit Card?
  In Dual Authentication Process, you would be required to enter a one-time IVR transaction password (OTP) (in addition to other card details) to transact on the IVR Platform w.e.f. February 1, 2011.
• Can I use the same IVR transaction password for every transaction?
  No. The password is dynamic. A new password will be required every time you transact.
• How long will my OTP password be valid:
  Your Pre-OTP is valid for upto 4 hours. i.e. you need to complete your transaction within 4 hours of generation of OTP
• I did not get my Instant OTP. What could be the reason? What should I do in this case?
  Instant OTP is merchant specific. That is, your merchant should have the technological capability of sending an Instant OTP. If you do not get an Instant OTP, try generating a pre-OTP.

For Add-on Credit Cards, the Instant OTP will be sent to the primary cardholder's mobile number. OTP will be sent to your mobile via SMS. This will not affect other operations or transactions on your credit card in any way. Please Note: To avoid any inconvenience please ensure that your correct mobile number has been updated in our records. For more information kindly call our Customer Service at 1860 419 5555 & 1860 500 5555

• What is an IVR transaction?

Interactive Voice Response transaction (IVR) is a transaction carried out over phone for purchase of goods and services. Payment to the vendor is made by entering Credit Card number and expiry date, on the automated system.

• In what way will the Dual Authentication Process affect the way I carry out an IVR transaction on my Credit Card?

In Dual Authentication Process, you would be required to enter a one-time IVR transaction password (OTP) (in addition to other card details) to transact on the IVR Platform w.e.f. February 1, 2011.

• Can I use the same IVR transaction password for every transaction?

No. The password is dynamic. A new password will be required every time you transact.

• How long will my OTP password be valid:

Your Pre-OTP is valid for upto 4 hours. i.e. you need to complete your transaction within 4 hours of generation of OTP

• I did not get my Instant OTP. What could be the reason? What should I do in this case?

Instant OTP is merchant specific. That is, your merchant should have the technological capability of sending an Instant OTP. If you do not get an Instant OTP, try generating a pre-OTP.