Re-KYC

As per RBI guidelines on KYC norms, Banks need to periodically update customer identification documents in the records of their account holders. In addition to the KYC carried out at the time of account opening, the account holders may be required to undergo re-KYC and submit the requisite documents.

Why do you need to do Re-KYC: It is important to submit Re-KYC documents at periodic interval, to avoid any restriction being placed in the account, as per RBI guidelines.

Channels for Re-KYC updation:

Individual Customers:

• SMS (REKYC N to 56161600)
• Phone Banking (Call 1860-419-5555/1860-500-5555)
• ATM (ReKYC confirmation will be prompted after transaction is completed)
• Branch – Visit your Home Branch and submit the duly signed KYC Form & acceptable documents
• Digital Channels :
  • Mobile Banking (Login > Click on Services & Support > Click on Services > Select My Profile > Select Update KYC)
  • Internet Banking (Click on Services > Click on My Profile > Click on Confirm KYC)
  • Website Support ( Click on Insta Services > Click on My Details > Click on Update KYC)

How to update KYC via digital channels (step-by-step)?

1. Review basic details and tap Proceed

2. Select Occupation and Nature of business/work; enter your Income details.

3. Address:

(a) If unchanged, tap Confirm

(b) If changed, tap Change and choose a proof of address to proceed to update

Non-Individual Customers:

If there is no change in your KYC information, you can complete Re‑KYC online through any of the channels below:

• neo for corporates – Login → Services → Other Services → KYC & Other Services → Update Re‑KYC
• neo for business – Login → Services → Update Re‑KYC
• Retail Internet Banking – Login → Services → Current Account Services → Update Re‑KYC
• Mobile Banking App, open – Login → ‘Services’ under Quick Links → Update Re‑KYC
• Website Support – Click on Insta Services → Current Account Services → Update Re‑KYC

If there is any change in your KYC information, please visit your home branch and submit the duly signed KYC form along with the required documents.

NRI Customers:

• Email (ReKYC Form and attested KYC docs to be sent to branch through registered mail ID)

Link to Download Re-KYC form:

• Individual
• Non Individual
• NRI

Check list of acceptable KYC documents:

• Individual
• Non Individual
• NRI

Important Notice

To safeguard your personal and financial information, always complete your re-KYC update through official banking channels only. This includes visiting your bank branch or using secure methods like internet banking, mobile banking, SMS banking, phone banking, or ATMs. Never share your personal details over phone calls or emails claiming to update your re-KYC, as these could lead to fraud, identity theft, or financial loss. Stay vigilant and protect yourself from potential scams.