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As per RBI guidelines on KYC norms, Banks need to periodically update customer
identification documents in the records of their account holders. In addition to the KYC carried out at
the time of account opening, the account holders may be required to undergo re-KYC and submit the
requisite documents.
Why do you need to do Re-KYC: It is important to submit
Re-KYC documents at periodic interval, to avoid any restriction being placed in the account, as per RBI
guidelines.
Channels for Re-KYC updation:
Individual Customers (Savings / Salary / HUF Accounts) :
Physical Channel
Digital Channels
| Digital Channel | Navigation Path |
|---|---|
| Mobile Banking | Login > Services > My Profile > Update KYC |
| Internet Banking | Services > My Profile > Confirm KYC |
| Website Support | Insta Services > My Details > Update KYC |
Step-by-Step Digital Re-KYC Journey
1. Review basic details and tap Proceed.
2. Select Occupation and Nature of business / work; enter your Income details.
3. Address: (a) If unchanged, tap Confirm. (b) If changed, tap Change and choose a proof of address to proceed with the update.
Non-Individual Customers (Current / Corporate Accounts)
If There Is No Change in KYC Information
Customer can complete Re-KYC online through any of the following channels:
| Digital Channel | Navigation Path |
|---|---|
| Neo for Corporates | Login > Services > Other Services > KYC & Other Services > Update Re-KYC |
| Neo for Business | Login > Services > Update Re-KYC |
| Retail Internet Banking | Login > Services > Current Account Services > Update Re-KYC |
| Mobile Banking App | Login > Services (Quick Links) > Update Re-KYC |
| Website Support | Insta Services > Current Account Services > Update Re-KYC |
If There Is a Change in KYC Information
Important Notice
To safeguard your personal and financial information, always complete your re-KYC update through official banking channels only. This includes visiting your bank branch or using secure methods like internet banking, mobile banking, SMS banking, phone banking, or ATMs. Never share your personal details over phone calls or emails claiming to update your re-KYC, as these could lead to fraud, identity theft, or financial loss. Stay vigilant and protect yourself from potential scams.