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Cookie Policy

This Cookie Policy sets out the basis on which we, Axis Bank, use cookies and similar technologies on or in relation to the website, https://www.axis.bank.in/. This Cookie Policy is effective from July 2026.

We at Axis Bank, understand that your privacy is important to you and are committed to being transparent about the technologies used. The Cookie Policy explains how and why cookies and other similar technologies (collectively “Cookies and Other Tracking Technologies”) may be stored on and accessed from your device when you use or visit our website. The Cookie Policy should be read together with our Website Privacy Policy. With your consent for use of cookies through the cookie banner displayed immediately upon visiting the Axis Bank website, we may store/access cookies and, where applicable, process your data for the purposes described in the section "Cookie Categories" in this Cookie Policy. You may update or withdraw preferences for non-essential cookies anytime through the Cookie Preference Centre as described in the section "Managing Your Cookie Preferences through the Cookie Preference Centre" of this policy.

Please read the section About Cookies to know more information on cookies and their types.

Please read section How do I enable/disable the use of cookie? for information on how to control your choices over cookies.

 

About Cookies

What are Cookies?

Cookies are small data files that are placed by a website server on your web browser, processor memory or hard drive of your computer or mobile device when you visit a website. To place the cookie in the browser memory, a small code snippet is placed along with other codes on the web page. As your browser loads the web page, these code snippets also get executed placing the cookies in the browser memory. As you browse, cookies gather and store information about the way you use that website for example, the device you are using laptop/mobile or tablet, browser type and its version, Operating System, which pages visited, time spent on the site etc. The information collected is sent back to the website servers over the internet in the form of data bytes and stored against the cookie Identifiers on that server. The domains are SSL certified and hence the information transmission happens in encrypted and secured manner. These cookies don’t collect information that identifies you. i.e. no personally identifiable information (PII) or any other sensitive data like payment information is collected/captured through these cookies. All information collected by the cookies is aggregated and therefore anonymous. This information can be used for a range of different purposes, such as customizing a website for you, helping you navigate a website efficiently, improving your browsing experience, and storing your preferences and login information.


1. Essential cookies & Non-Essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.

  • Essential cookies :
    • Used solely to carry out or facilitate the transmission of communications over a network; or
    • Strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
  • Non-essential cookies :
    Cookies do not fall within the definition of essential cookie, such as cookie used to analyse your behavior on a website ('analytical' cookie) or cookie used to display advertisements to you (‘advertising’ cookie).

2. Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.

  • Session cookies :
    Session cookies last for as long as you keep your browser open. They expire when you close your browser.
  • Persistent cookies :
    Persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first. Expiry of the persistent cookie depends on the purpose for which it is created. The specific expiry period or retention criteria for each cookie used on the Axis Bank website is provided in Annexure A – List of Cookies.

3. First and third-party cookies

Cookies can be classified as ‘first party’ or ‘third party’.

  • First party cookies :
    These are cookies placed on your device by our website domain.
  • Third party cookies :
    These are cookies placed on your device by third party (partner) website domains which are used to collect the analytical information like pages visited, time spent, buttons clicked etc. These third-party cookies can be of companies we work with, social media websites, search engines, advertising networks and business partners. This policy does not extend to those sites and Axis Bank is not responsible for the cookies placed on your device by third party website and any information collected thereto. If you would like to know more about their Cookie Policy or opt out of these cookies, then we request you to visit the respective third party’s Cookie Policy.
    To the extent any information collected through Cookies and Other Tracking Technologies are transferred outside India, Axis Bank shall ensure that such transfer is undertaken in accordance with applicable law and the Website Privacy Policy. Users may manage non-essential third-party cookies through the Cookie Preference Centre.

Cookie Categories

The type of cookie used on this website can be put into 1 of 4 categories: Necessary, Functional, Marketing & Analytics.

The following section explains the categories, purpose and the examples of cookies that Axis Bank uses. By using our website, you consent to the deployment of cookies for the stated purpose.


1. Necessary Cookies - Necessary cookies are crucial for the delivery of services, applications, or resources you request. They enable the website to function properly by managing actions such as loading necessary elements, accessing resources, or user sign-ins and sign-outs. Essential cookies also ensure the service’s security and efficiency by enabling features like authentication and load balancing.

2. Functional Cookies - Set by Axis Bank or third-party providers, functional cookies add extra features and enhance our website’s functionality not directly necessary for the service you’ve requested. They enable convenience features such as pre-filled text fields, live chat support, and optional forms, improving your browsing experience with services like single sign on (SSO).

3. Marketing Cookies - Our advertising partners deploy these cookies to tailor advertising to your interests, based on your browsing behavior and preferences. They track your online activity to build a profile for customized advertising, ensuring the ads you encounter on other sites are aligned with your interests.

4. Analytics Cookies - Analytics cookies are used to gather information on website usage, helping us understand visitor behavior. They track user interactions, providing insights that enable us to enhance the website’s user experience and functionality. These cookies do not identify you personally but offer aggregated data to improve site performance.

 

How do I enable/disable the use of Cookies?

Cookies are supported by most web browsers. But there are a number of different ways in which you can accept or reject some or all cookies. Some of the main methods to disable/enable the use of cookies are described below.

You are welcome to block the use of some or all the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

Please note that disabling cookies will make it impossible to set new cookies. However, it does not prevent previously set cookies from continuing to work on your device until you have cleared all cookies in your browser settings.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

Managing Your Cookie Preferences through the Cookie Preference Centre

You can manage your cookie preferences through the Cookie Preference Centre available on the Axis Bank website. The Cookie Preference Centre allows you to review the categories of cookies used on the website and choose whether to enable or disable certain non-essential cookies.

You may toggle your preferences for Marketing Cookies, Analytics Cookies and Functional Cookies, based on your choices. Necessary Cookies are required for the website to function securely and effectively and therefore cannot be disabled through the Cookie Preference Centre.

The Cookie Preference Centre also allows you to expand each cookie category to view further details, including the names of cookies used under that category. These details should be read along with Annexure A – List of Cookies, which provides the cookie type/category, cookie name, purpose and expiration period.

You may update or change your cookie preferences at any time through the Cookie Preference Centre available on the Axis Bank website. Please note that disabling certain categories of cookies may impact your browsing experience, website functionality, personalized content or service offerings made available to you.

Changing your browser settings

You can accept or reject some or all cookies (for example, blocking all third-party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers.

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third-party applications which you can add to your browser to block or manage cookies.

Clearing existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.

Review and Updates to this Cookie Policy

Axis Bank will regularly review this Cookie Policy and Annexure A – List of Cookies to ensure they remain accurate, current and aligned with the cookies used on the Axis Bank website. Updates will be made as required to reflect changes in website functionality, technology, service providers, legal or regulatory requirements, or the cookie banner.

For queries relating to this Cookie Policy, you may contact Axis Bank Limited at Axis Bank Customer Support. To the extent any personal data is processed through Cookies and Other Tracking Technologies, privacy-related queries or grievances may be raised through the channels specified in the Bank’s Website Privacy Policy, as updated from time to time.

Annexure A – List of Cookies

Click here to check details of cookies used on Axis Bank website.

Last updated on – 9th July 2026

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