Recurring Payments Via Cards - New Rbi Guideline on E-Mandate

As per regulatory guidelines on 'Processing of e-mandate on cards for recurring transactions’ , effective 1st October 2021, several requirements are mandated for processing recurring transactions registered on Debit & Credit Cards . In line with the requirement of the guidelines, existing / new Standing Instructions which were registered without additional factor of authentication are not being processed from 25th September, 2021.

You may opt out of the transaction or the mandate via link provided in the pre-debit notification.

All Standing Instructions set up on your Credit Card and Debit Card (both domestic and international) will not be processed, without additional factor of authentication.

You may check existing Standing Instructions against your card here or here. Registrations appearing here are compliant with the regulations, and hence will be processed. You may also modify or cancel existing registrations in the same portal.

For uninterrupted services, kindly make the payment directly on the service provider apps or merchants, as per the billing frequency.

You may check with the merchant / service providers where Standing Instruction was registered earlier. Merchants / service providers, who are compliant with the regulations are allowing new registrations for Standing Instructions. The list of compliant merchants are shared at the end of the document.

Customers have the facility to view / modify / cancel any standing instructions set on their card by visiting https://www.sihub.in/managesi/axisbank (SIHUB) or https://axis.mandatehq.com (Mandate HQ).

Following are the steps to sign-up successfully on SIHUB portal:

• Upon landing on https://www.sihub.in/managesi/axisbank, click on Sign-up
• Enter details Name, Email ID, Password, Confirm Password and click on Submit (please note: the Email ID entered by the customer will be the UserID going forward)
• Next enter the verification code sent on the Email ID, and click Submit
• Upon successful verification, “Add Your Card” screen comes up. Enter your Card No and proceed for ACS authentication (please note: “Invalid details” error will be shown to the customer in case there are no e-Mandates registered on the card and the authentication would fail)
• Upon successful authentication, “Registration Successful” will be displayed on the screen. Post registration, customer can cancel or modify the mandate.

Following are the steps to sign-up successfully on Mandate HQ portal:

• Upon landing on https://axis.mandatehq.com, enter your complete card number
• An OTP will be sent on your Registered Mobile Number
• Post successful OTP authentication, you will be able to see list of mandate registrations done on the card
• Click on the mandate to cancel or modify the mandate

Axis Bank will not process any Standing Instructions registered without AFA. If your merchant is not taking AFA for new registrations, same will be declined by Axis Bank.

Axis Bank has no role in the onboarding of merchants for e-mandate functionality. The enablement of such functionality is solely between the merchant and aggregators. Merchants may decide not to provide the functionality altogether or only allow it on specific card networks. Customers are advised to check with the merchants for any queries regarding applicability.

No, only Standing Instructions registered on Debit Cards and Credit Cards will be deactivated.

E.g. Standing instructions given on Netflix, Amazon Prime, and Insurance payments will get deactivated. However, SI registered using bank accounts for mutual funds, SIPs (systematic investment plans), and EMIs (equated monthly instalments) will continue.

There are no charges applicable, however, it may have an impact on the services you have registered for.

In case of any further concerns, please contact any of our customer care as listed below:

• For Retail Banking segment, call on 1860 419 5555 / 1860 500 5555
• For LIC segment, call on 1800 419 0064
• For Burgundy segment, call on the exclusive Toll-free number 1800 419 0065
• For NR segment, please click here
• Alternatively, you may also check the details on www.axisbank.com