We are delighted to once again welcome you to Burgundy Savings Account, a custom created wealth solution for all your unique needs.
Your Citibank account has been successfully migrated to Axis Bank on July 15th, You can start enjoying the benefits of your new Axis Bank account along with the new Axis Branded debit card that has been delivered to you. Please be aware that your Citi Branded debit card has been deactivated.
At Burgundy Savings Account, we truly believe there are no right solutions but solutions that are right for you.
Benefits handpicked & curated for you
Axis Franchise
Leverage the expertise of the Axis Franchise with Axis Finance | Axis Capital | Axis Direct | Axis Mutual Fund | Axis Trustee.
Burgundy Promise
Experience the Burgundy promise with fast closure of service requests within 6 hours.
Burgundy Family Banking Program
Extend Burgundy privileges to up to 9 additional family members with Family Banking Program.
Circle of Trust
Experience holistic banking with the Circle of Trust, a dedicated team of experts who work with you towards your wealth goals.
Axis Direct 3-in-1 account
Avail yourself of the benefits of savings, trading and demat accounts on a single platform with an Axis Direct 3-in-1 account.
Locker Benefits
Get up to 70% discount on locker rentals.
Business and Lending Solutions
Wide range of business & lending solutions like Treasury Solutions, Home Loans, Loan Against Property, etc.
Burgundy Debit Card Features and Benefits
For Debit Card related features and benefits along with detailed terms &conditions, click here.
For any further queries and more information on Burgundy Savings Account
Frequently Asked Questions
Who will issue the TDS certificates going forward?
We have been issuing TDS certificate effective 1st Mar’ 23 and will continue to do so. For TDS certificates prior to 1st Mar 23, please write to Citibank.
Will I get my TDS certificate before the completion of migration? How will I receive it?
Yes, you will receive the TDS Certificate for the period from 1st March ’23 till the migration date on your registered email ID. In case you need a duplicate certificate, reach out to our phone banking team or simply walk-in to any of our branches. Post the transition, you can view these certificates through Internet Banking as well using the following path.
Will my existing Relationship Manager continue to manage my relationship once I am transferred to Axis Bank?
While we will try and retain your existing relationship manager where possible, should there be a change in the same, we will communicate the change to you well in advance.
Will I be able to access my Citibank Savings Account through Axis Bank Internet Banking?
Yes, upon migration to Axis Bank you will be able to access all the past data of your Citibank Savings Account through Axis Bank Internet Banking and Mobile Banking App, open.
Will my Customer ID change post the transfer of business?
Yes, you will be assigned a new Customer ID on your transition to Axis Bank. Common customer will not see a change in Customer ID.
Can I open my family's account at Axis Bank? Will their balances be included as a part of my household relationship?
Yes, as part of Family Banking Program, the household balances will be considered in the TRV (total relationship value) calculation where applicable.
What will be the process for applying for new Axis Bank cheque book and passbooks post the migration?
You can apply for a cheque book through Axis Bank Internet Banking and Mobile Banking App, open. You can contact your Relationship Manager or your branch (if assigned). You can apply through the requisition slip available in your cheque book and submission to the branch. You can also get in touch with our phone banking team for any assistance.
Will I be able to access international Citibank branches post migration?
No, International Citibank branches are not part of the migration and not accessible effective Mar 1, 2023.
I have accounts in Citibank and Axis Bank. Will my Customer ID be the same for net banking purposes for all my accounts?
The accounts will be integrated under a common customer ID post-migration that will be used for digital banking.
Can I continue to use the Citi Mobile App or do I need to start using the Axis Bank Mobile Banking App, open?
Post the migration, you will have switch to the Axis Mobile Banking App, open.
Will I continue to get my account statements in the same format as I get in Citibank, or will there be any changes?
Post the migration, there will be a change in the format of the statements.
Post the migration if I need a historical statement of my Citibank accounts, how I can I get them?
You can request a historical statement for up to 10 years prior to the migration through any Axis Bank branch.
Will I need to submit any additional documents or redo my KYC upon migration?
No, there are no additional KYC documents which are required to be submitted for migration. However, if your re-KYC is due, we would suggest that you visit the nearest Axis Bank Branch to get your KYC updated.
I hold accounts in both Axis Bank and Citibank. What happens to these accounts? Must I close one account?
No, you do not need to close any account as Citibank accounts shall be migrated onto Axis Bank systems post the migration and merged under a common customer ID. For a BSBDA account, one account will have to be closed by you as per regulatory guidelines.
Will there be any impact on the branches due to migration? Will my base branch change?
No, there will be no impact of this migration on Axis Bank branches. Your base branch will continue to remain the same.
Can I deposit a cheque favoring Citibank account number / TD number at an Axis Bank branch?
Post receipt of your new Axis Bank cheque book please do start using the same favoring Axis Bank account number or Axis Bank Fixed Deposit number and deposit at an Axis Bank branch. Please do not prefix Citibank with the account number or Deposit number while writing the cheque to avoid any bounce / return.
I am a foreign national and was working in India, holding a Citibank INR account. I am now based in my home country and need an account to transfer the funds/ retirals from my previous job posting. How to do the same?
Once you leave India, your account needs to be converted to NRO account and funds must be repatriated abroad as per the guidelines for NRO accounts. For further details, you may also connect with your Relationship Manager or any nearest branch.
I have closed my Citibank and need the closure details. I need to know the status of the funds and how will I receive them?
If the account is closed prior to 1st March ’23, then please write to, serviceindia@citi.com. For closures effective 1st March ’23, you can visit any Axis Bank Branch or can contact phone banking team.
Can I nominate an NRI in existing Citibank or new Axis Bank account post the migration?
Yes, you can make an NRI as your nominee.
How can I make / release a stop payment on ECS/ NACH
You can visit any Axis Bank branch to place a request for a stop payment on ECS / NACH.
What will happen to the Standing Instructions (SIs) maintained on the DD issuance post migration?
Your Standing Instructions (SIs) maintained towards DD issuance will not get migrated. You are requested to review the same and make alternate arrangements.
Will cheque pick up facility be available post the migration?
The cheque pick-up facility will be discontinued post the migration.
I am currently a Citigold Private Client / Citigold / Citi Priority / SUVIDHA salary customer. Which segment will I be a part of, at Axis Bank?
Information of your segment has been shared with you over various platforms. Rest assured we will ensure there is no change in your experience port this migration.
What are Multi-Deposits?
Multi-Deposits are Fixed Deposits which are linked to Savings Account for Sweep-in Facility.
Can I close Multi-Deposits through Digital Channel?
Since the Multi-Deposits are linked to your Savings Account for sweep-in facility, these deposits cannot be closed through digital channels.
How to close Multi-Deposits?
Multi-Deposits need to be delinked to close the deposit. You can submit a delinking request at the nearest Axis Bank branch. Once the multi-deposits are de-linked, the deposits can be closed.
Do I need to close the Multi-Deposit to access the funds of Multi-Deposits?
No, Multi-Deposits are sweep in deposits which are linked to Savings Account and any fund requirement greater than the balances held in Savings Account, the deposit will break to address the requirement.
This covers host of transactions such as cheque issuance, online purchases, fund transactions, etc
Can I close a Fixed Deposit held in joint mode of operation?
Yes, you can close your jointly held Fixed Deposit or Recurring Deposit through Mobile Banking App, open or Internet Banking. FD/RD with mode of operation as either survivor, single or LOA or POA (65) are allowed for closure. The closure request can be raised by the primary holder of the account and the closure request should be approved by secondary Holder of the Account. The closure request can be raised and approved from either of the channels i.e., IB or MB.
What happens if my deposit is on interest payout / compounding schemes and less than 6 months?
If your deposit is less than 6 months and in interest payout / compounding schemes, the deposit will be automatically renewed with the minimum tenure of 6 months on the maturity date. In case, you do not wish to renew your deposit with the minimum tenure of 6 months, you can set your deposit on auto closure on maturity for payout of proceeds on deposit.
Will there be any change in the statement cycle for my account?
No change for accounts with digital statements. Customers falling under Liberty and Prestige segments are advised to update their email IDs to receive the statement digitally. Paper statements will be discontinued.
Will there be any change in the process of making inward foreign transfers to my account post-migration?
There will be no change in the process of making inward foreign transfers post the migration. Your remitters (people who are sending you funds in foreign currency) would need to approach their overseas bank to initiate a wire transfer in foreign currency. While initiating an international fund transfer to your account, the remitter should use the SWIFT code of Axis Bank i.e., AXISINBB.
Can I continue to send funds to the Citibank NOSTRO account as I currently do?
We would request you to start using Axis Bank's designated NOSTRO account for all your inward foreign remittances. Please make sure that the same is initiated with the SWIFT code of Axis Bank i.e., AXISINBB.
In which currency can a wire transfer be made to my account?
Remitters sending funds to your account can choose from all major foreign currencies while making the fund transfer. Please Click here for details and to view the complete list of currencies.
Where can I find the Axis Bank NOSTRO account details?
Please Click here to view the account details of Axis Bank NOSTRO account.
How long does it typically take to get funds in my account post an inward remittance has been initiated? How can I check the status of my transactions?
It typically takes 24-48 hours for the amount to be credited to your account post receiving the funds in Axis Bank's NOSTRO account. This is subject to all supporting documents (if any) being in place and no discrepancy. At any time, please feel free to reach out to the Axis Bank (Forex) branch team to check the status of your transaction.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform by Clicking here.
To know more about REMITMONEY features and services, please Click here.
Will I still receive the preferential rates applicable to my transaction?
The preferential rates over and above the published card rates are provided at the bank's discretion. Please connect with your Relationship Manager for the same.
Are there any changes in the purposes for which I can initiate an outward remittance?
You can initiate the transaction in any of our branches for all the available purposes. Outward remittance for selective purposes is available on our digital platforms.
Do I need to liaise with Axis Bank branches for my queries and for tracking my transactions?
Yes, please do connect with your Relationship Manager or any nearest branch for assistance regarding your remittance request.
Are there any changes in the charges for outward remittances?
Yes, FX rates, core banking charges and processing charges may differ. For details, please check the SOC provided in the toggle bar beside the FAQ option.
Will the amount get automatically debited from my account on initiating an outward remittance?
Yes, a consolidated debit will be done to your account including all the charges and applicable taxes.
Are there any extra documents that I need to provide for initiating outward remittances from now on?
To view the document checklist please Click here. You may also connect with your Relationship Manager or any nearest Axis Bank branch for assistance on the remittance request.
What are the currencies which are available for outward remittances?
We have 14 major currencies available through the offline branch channel and 100 currencies available on the online digital channel.
Major currencies include USD, EUR, GBP, AUD, CAD, JPY, SGD, SEK, CHF, AED, NZD, THB,
HKD, and SAR.
Will I receive any intimation once the funds are debited from my account?
Yes, you will get a debit alert and a SWIFT copy on your registered email ID.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
My bank account was debited but my outward remittance has not been processed yet. What should I do?
• If the transaction was initiated between 10 am to 4 pm on a working day, it will be processed on the same day. If the transaction was initiated post 4 pm, it will be processed on the next working day.
• If the transaction is initiated before 4 pm and has not been processed within 4-6 hours, kindly drop an email to RFRC helpdesk, RFRC.Helpdesk@axisbank.com mentioning the transaction reference number and Customer ID.
• Also, write an email at sakinaka.forex@axisbank.com to check return of funds, reason, and to take possible corrective action.
• If the status is still unclear, raise a fund tracer request in the Miscellaneous Queue of Intellect.
• Send the fund tracer SWIFT to query.corrbanking@axisbank.com requesting details regarding the status of funds.
You may also connect with your Relationship Manager or any nearest branch for further assistance.
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which your created Axis Bank Cust ID will be mapped to the locker of your choice. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated and will be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
I am currently a Citigold Private Client / Citigold / Citi Priority / SUVIDHA Salary Account holder. Will I get a discount on my locker with Citibank on par with the discount offered to Axis Bank customers?
For new locker requests, all migrated customers will get discounts at par with Axis Bank customers.
Will the interest payment date undergo a change post migration?
No, the interest payment date will not undergo any change post the migration.
I am currently getting quarterly interest credited to my savings account. Will this continue?
Yes, it will continue as is.
What will be the interest rate of my savings account, will it be the same as Citibank or change at Axis Bank?
Interest rates were modified effective Mar 1, 2023, and there will be no further change upon migration. Please be assured that we will communicate any change well in advance.
Will there be any change in the frequency of the interest credited to my account?
There is no change in the frequency.
How will the calculation on Savings Account interest be done at Axis Bank?
Interest calculation is done on the basis of the daily balance maintained in the Savings Account and credited in your account quarterly.
Will there be any change in fees and charges on my Citibank account?
There will be no immediate change to the charges. Any change will be communicated well in advance.
Where can I call for grievance redressal related to fees and charges?
For any concern you might have regarding fees or charges, you can call our phone banking team or contact your Relationship Manager (if assigned).
What happened to my Citi branded Debit Card?
All Citi branded debit cards have been deactivated. New Axis branded debitcards for all eligible customers have been delivered on their registeredcommunication address with the bank.
Will I get new Axis Branded Debit Card?
Eligible customers would have received a new Axis branded debit card ontheir communication address registered with the bank.
What should I do as I have not received my new Axis branded Debit Card yet or I have lost the newly delivered Axis Bank Debit Card?
Please reach out to Axis Bank customer service channels for any assistanceyou may need with regards to the same. You can place a request for newAxis branded Debit card via below channels.
- Mobile App / Internet Banking → Request New Card
- Branch → Validate ID/address proof → Request reissuance
How do I activate my new Axis branded Debit Card?
To activate your Axis branded Debit Card, please follow below path.
- Axis Mobile App: Services & Support → Debit Card → Set/Reset PIN
- Internet Banking: Services → Debit Card → Set/Reset PIN
- Axis Bank ATM: Insert card → Set PIN
- Phone Banking: Follow IVR instructions
How do I update address to receive my new Axis branded Debit Card?
For any inquiries or support, please reach out to Axis Bank's customerservice channels. Alternatively, you may visit the nearest Axis Bank branchfor assistance.
What are the various customer service channels available to me?
Please reach out to Axis Bank customer service channels for any assistanceyou may need. Our teams are equipped to help you with any questions youmay have. For more information on Axis Bank’s customer service channels,please refer to the following link: click here
What are the benefits available on my new Axis Branded Debit Card? Where can I find it?
Please visit the axis bank website to know more.
Contact Now
- Customer Service support :
- For Axis Bank Burgundy Private : 1800 210 8888
- For Axis Bank Burgundy : 1800 419 0065
- For Other Segments : 1800 209 5577 / 1800 103 5577
- For NRI Customers : click here
- For Online Chat/ To write to us : click here
Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.