We are delighted to once again welcome you to Burgundy NRI Account, a custom created wealth solution for all your unique needs.
Your Citibank account has been successfully migrated to Axis Bank on July 15th, 2024. You can start enjoying the benefits of your new Axis Bank account along with the new Axis Branded debit card that has been delivered to you. Please be aware that your Citi Branded debit card has been deactivated.
At Burgundy Savings Account, we truly believe there are no right solutions but solutions that are right for you.
Benefits handpicked & curated for you
Axis Franchise
Leverage the expertise of the Axis Franchise with Axis Finance | Axis Capital | Axis Direct | Axis Mutual Fund | Axis Trustee.
Burgundy Promise
Experience the Burgundy promise with fast closure of service requests within 6 hours.
Burgundy Family Banking Program
Extend Burgundy privileges to up to 9 additional family members with Family Banking Program.
Circle of Trust
Experience holistic banking with the Circle of Trust, a dedicated team of experts who work with you towards your wealth goals.
Axis Direct 3-in-1 account
Avail yourself of the benefits of savings, trading and demat accounts on a single platform with an Axis Direct 3-in-1 account.
Locker Benefits
Get up to 70% discount on locker rentals.
Business and Lending Solutions
Wide range of business & lending solutions like Treasury Solutions, Home Loans, Loan Against Property, etc.
Enhanced UPI facilities
You can now use UPI facilities with your NR account
*only applicable for domestic numbers.
Investments
Invest seamlessly in Tax saver Fixed Deposits & Recurring Deposits.
PO Box Service
Use hassle free Axis Bank PO Box service which is available across in 30+ countries.
Burgundy Debit Card Features and Benefits
For Debit Card related features and benefits along with detailed terms &conditions, click here.
Contact Now
- Call us: Click here
- For Online Chat/ To write to us: Click here
Frequently Asked Questions
Will my account number, IFSC code, MICR change? If yes, when will I be receiving new account details?
There will be no change in the account number, however the new MICR and IFSC code will change and has been communicated to customers via email, SMS and WhatsApp. Please refer to the following link.
When will TDS Certificate be issued? Where can I access it from?
For any TDS Certificate post Mar ‘23, you can either access it through Internet Banking or Mobile Banking App, open. Alternatively, you can visit the branch to request for the same. The TDS Certificate is generated every quarter. For TDS certificates prior to Mar ’23, please reach out to Citibank.
I hold accounts with both Axis Bank and Citibank. What will happen to these accounts post migration? Should I close one account?
All your Axis Bank relationships will be tagged to a single Customer ID and you will be able to access and operate both accounts simultaneously.
Will I be required to maintain a minimum balance in my account, post migration?
Yes, there will be a new minimum balance requirement that customers will need to maintain. We will keep our customers informed in advance.
Are Citibank Internet and Mobile Banking services going to be affected by the transfer of business? Can I use my existing login ID and password?
We regret to inform you that you will not be able to access Citibank Internet and Mobile Banking App, post the migration. You will have to register yourself at Axis Bank Internet Banking and Mobile Banking App, open.
I have a Citibank account in another country too. Will those accounts be migrated too ?
No, only accounts held with Citibank India will be migrated to Axis Bank.
Will there be any change needed from my end with respect to any Citibank post - dated cheques that I issued prior to migration?
Yes, please start using Axis Bank Cheque Book delivered to you immediately. Any Citibank PDCs should be replaced with Axis Bank cheques as Citibank cheques will not be valid after migration.
Will I have to request for new Cheque Books and Passbooks?
Yes, we have dispatched new Axis Bank Cheque Books to all the clients already. In case it’s not delivered due to certain reason(s) after multiple attempts, you may request for a new Cheque Book by calling Axis Phone Banking. Please ensure your mailing address is updated in the Bank’s records.
Do I have to get a new Debit Card / ATM Card? Is there a charge for the same?
You can continue to use your Citi-branded card seamlessly post the migration. There is no change to the cards number or PIN or CVV. The new Axis Bank Debit / ATM Card will be delivered in due course of time without any charge to the customers.
Will there be any change in fees and charges of my Citibank account?
Any changes in the charge structure will be informed to you well in advance.
Will interest rates or tenures of my savings account or RD / FD change? How will I know in case of any change?
There is no change in the rate or tenure of existing FD / RD till renewal. Post renewal, it will be aligned to Axis Bank rates.
Do I need to download a new mobile app after the migration?
Yes, the customer will have to download Axis Bank Mobile App, open through Play Store or iOS store.
Will my ECS mandates get impacted post migration?
ECS mandates will be transferred to Axis Bank as it is.
Will Citibank continue to report 1099 and send me 1099 certificates
No, 1099 certificate will be discontinued, TDS Certificates will be issued.
Will any change occur in Citibank PO Box address post the migration?
Yes, now you can use Axis Bank PO Box services available in 30+ countries. Refer link.
Will documents courier pick up service / reverse courier pick up service continue post migration?
No, document courier pick-up / reverse courier pick-up service will be discontinued. You may use Axis Bank PO Box services available across 30+ countries for to courier documents to India.
Will mailbox / room address remain same to send the documents for servicing?
Yes, the address remains same as follows:
Regular Mail:
Citi, PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.
Registered or Certified Mail:
Citi N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai –600 004.
I have already submitted DTAA Exemption in Citibank records, will I have to again share with Axis Bank?
Yes, if the customer has a DTAA exemption for FY 24-25, you will have to submit the documents again post migration to be updated in Axis Bank’s records.
Can I continue to send hand-written requests?
No, Axis Bank discourages the usage of free format requests. Kindly submit requests only in pre-defined formats
Till what time I can continue using my old Citibank Cheque Book?
Once you receive the new Axis Bank Cheque Book, please start using it immediately as Citibank cheques will not be valid post migration.
Whom can I connect with or can write for any kind of queries?
You may contact your Relationship Manager or write to us at nri.services@axisbank.com if there is no Relationship Manager mapped.
How can I connect with phone banking for any queries?
You may call the below country-wise numbers available 24*7 for assistance:
Australia: 1800 153 861
Canada: 1855 436 0726
India: +91 40 67174100
Singapore: 800 120 6355
UK: 0808 178 5040
USA: 1855 205 5577
Dubai/Sharjah/UAE: 8000 3570 3218
Qatar: 00 800100348
Saudi Arabia: 800 850 0000
Can I avail a locker at an Axis Bank branch without having an account at the branch? Will I get any discount?
You can visit any Axis Bank branch where lockers are available to avail the facility. You will need to provide your Citibank account number with KYC (PAN Card and Aadhaar Card) following which your created Axis Bank Cust ID will be mapped to the locker of your choice. Lockers are offered at a discounted rate and you can pay the rent online.
I have an Axis Bank branch near my house and I have been put on a waitlist to avail of the locker service. Will I get some priority in getting a locker?
Lockers are allotted on the basis of availability. Please do leave your details with the branch and we will reach out to you.
How will I pay my locker rent post the migration? Do I have to open any new security Fixed Deposit?
No, you do not have to open a new security Fixed Deposit. Standing instructions will be marked on your account and rent will be collected on an annual basis.
What will happen to my lockers in Citibank branches? Will the charges / fees change?
As part of the transition, your locker will also be migrated andwill be linked to your Axis Bank account. In case of any change in fees, it will be communicated to you well in advance.
I am currently a Citigold Private Client / Citigold / Citi Priority / SUVIDHA Salary Account holder. Will I get a discount on my locker with Citibank on par with the discount offered to Axis Bank customers?
For new locker requests, all migrated customers will get discounts at par with Axis Bank customers.
Will there be any change in the process of making inward foreign transfers to my account post migration?
There will be no change in the process of making inward foreign transfers post the migration. Your remitters (people who are sending you funds in foreign currency) would need to approach their overseas bank to initiate a wire transfer in foreign currency. While initiating an international fund transfer to your account, the remitter should use the SWIFT code of Axis Bank i.e., AXISINBB.
Can I continue to send funds to the Citibank NOSTRO account as I currently do?
We would request you to start using Axis Bank's designated NOSTRO account for all your inward foreign remittances. Please make sure that the same is initiated with the SWIFT code of Axis Bank i.e., AXISINBB.
In which currency can a wire transfer be made to my account?
Remitters sending funds to your account can choose from all major foreign currencies while making the fund transfer. Please Click here for details and to view the complete list of currencies.
Where can I find the Axis Bank NOSTRO account details?
Please Click here to view the account details of Axis Bank NOSTRO account.
How long does it typically take to get funds in my account post an inward remittance has been initiated? How can I check the status of my transactions?
It typically takes 24-48 hours for the amount to be credited to your account post receiving the funds in Axis Bank's NOSTRO account. This is subject to all supporting documents (if any) being in place and no discrepancy. At any time, please feel free to reach out to the Axis Bank (Forex) branch team to check the status of your transaction.
Are there any changes in the applicable charges for inward wire transfers?
Currently, there are no changes in the charges for inward wire transfers. Any change in charges shall be communicated separately.
Who do I reach out to incase of any queries regarding my transactions?
You can connect with your Relationship Manager or any nearest branch, for assistance on your transactions.
How can I register on the Remit Money platform of Axis Bank to send money?
You can easily register on the REMITMONEY platform (www.remitmoney.com) by clicking on:
• ‘Sign Up’ & fill the details:
• Choose the country you want to send funds from.
• Sign up using details of your first name, last name, email ID along with your mobile number.
• Complete email OTP verification.
Once verified, you will be registered successfully.
To remit funds simply:
1) Add your Indian Beneficiary account.
2) Enter the amount you want to send to India.
3) a) For CHF & EUR: Initiate local fund transfer from your overseas bank account to REMITMONEY NOSTRO account, as displayed on the screen, before the cut off time.
b) For USD: After providing necessary details, click on “Confirm and Proceed for Instant verification”. Link your bank account with REMITMONEY for automated fund transfer postbooking the transaction.
4) Funds will be credited to the beneficiary’s account.
To know more about REMITMONEY features and services, please Click here.
Will I still receive the preferential rates applicable to my transaction?
The preferential rates over and above the published card rates are provided at the bank's discretion. Please connect with your Relationship Manager for the same.
Are there any changes in the purposes for which I can initiate an outward remittance?
You can initiate the transaction in any of our branches for all the available purposes. Outward remittance for selective purposes is available on our digital platforms.
Do I need to liaise with Axis Bank branches for my queries and for tracking my transactions?
Yes, please do connect with your Relationship Manager or any nearest branch for assistance regarding your remittance request.
Are there any changes in the charges for outward remittances?
Yes, FX rates, core banking charges and processing charges may differ. For details, please check the SOC provided in the toggle bar beside the FAQ option.
Will the amount get automatically debited from my account on initiating an outward remittance?
Yes, a consolidated debit will be done to your account including all the charges and applicable taxes.
Are there any extra documents that I need to provide for initiating outward remittances from now on?
To view the document checklist please Click here. You may also connect with your Relationship Manager or any nearest Axis Bank branch for assistance on the remittance request.
What are the currencies which are available for outward remittances?
We have 14 major currencies available through the offline branch channel and 100 currencies available on the online digital channel.
Major currencies include USD, EUR, GBP, AUD, CAD, JPY, SGD, SEK, CHF, AED, NZD, THB, HKD, and SAR.
Will I receive any intimation once the funds are debited from my account?
Yes, you will get a debit alert and a SWIFT copy on your registered email ID.
Is there any change in the limit on fund transfers?
No, there will be no change in the limit for making fund transfers.
My bank account was debited but my outward remittance has not been processed yet. What should I do?
• If the transaction was initiated between 10 am to 4 pm on a working day, it will be processed on the same day. If the transaction was initiated post 4 pm, it will be processed on the next working day.
• If the transaction is initiated before 4 pm and has not been processed within 4-6 hours, kindly drop an email to RFRC helpdesk, RFRC.Helpdesk@axisbank.com mentioning the transaction reference number and Customer ID.
• Also, write an email at sakinaka.forex@axisbank.com to check return of funds, reason, and to take possible corrective action.
• If the status is still unclear, raise a fund tracer request in the Miscellaneous Queue of Intellect.
• Send the fund tracer SWIFT to query.corrbanking@axisbank.com requesting details regarding the status of funds.
You may also connect with your Relationship Manager or any nearest branch for further assistance
What happened to my Citi branded Debit Card?
All Citi branded debit cards have been deactivated. New Axis branded debitcards for all eligible customers have been delivered on their registeredcommunication address with the bank.
Will I get new Axis Branded Debit Card?
Eligible customers would have received a new Axis branded debit card ontheir communication address registered with the bank.
What should I do as I have not received my new Axis branded Debit Card yet or I have lost the newly delivered Axis Bank Debit Card?
Please reach out to Axis Bank customer service channels for any assistanceyou may need with regards to the same. You can place a request for newAxis branded Debit card via below channels.
- Mobile App / Internet Banking → Request New Card
- Branch → Validate ID/address proof → Request reissuance
How do I activate my new Axis branded Debit Card?
To activate your Axis branded Debit Card, please follow below path.
- Axis Mobile App: Services & Support → Debit Card → Set/Reset PIN
- Internet Banking: Services → Debit Card → Set/Reset PIN
- Axis Bank ATM: Insert card → Set PIN
- Phone Banking: Follow IVR instructions
How do I update address to receive my new Axis branded Debit Card?
For any inquiries or support, please reach out to Axis Bank's customerservice channels. Alternatively, you may visit the nearest Axis Bank branchfor assistance.
What are the various customer service channels available to me?
Please reach out to Axis Bank customer service channels for any assistanceyou may need. Our teams are equipped to help you with any questions youmay have. For more information on Axis Bank’s customer service channels,please refer to the following link: click here
What are the benefits available on my new Axis Branded Debit Card? Where can I find it?
Please visit the axis bank website to know more.
Contact Now
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- For Online Chat/ To write to us: Click here
Citi India consumer banking customers are now served by Axis Bank.
Citi India has transferred ownership of its consumer banking business to Axis Bank (registration number L65110GJ1993PLC020769) with effect from 1st Mar 2023.
Consumer banking customers can continue to use all existing Citi products and/or services, branches, ATMs, internet banking and Citi Mobile®App as usual. Axis Bank is the provider of Citi branded consumer banking products in India temporarily and Citi India is providing certain services in respect of those products.
The trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under license by Axis Bank from Citigroup Inc. and related group entities.